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  • Users: jamescct23
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  1. jamescct23

    Telecaster system / pagem program

    Does anyone happen to have a copy of the pagem program that goes with the old Customview Telecaster software? The call center I work in just got a new Director and he wants to get the pageing feature of the telecaster system running. However my predecessor seems to have lost the install...
  2. jamescct23

    RW / Oracle error

    Here is one that will make you dust off the cobwebs. I have a machine that uses RW. It has been working fine, however yesterday I went to open and write a report and recieved this eror: ORA-12154: TNS could not resolve service name. this is an XP machine that had been working fine. it had all of...
  3. jamescct23

    report writer question / trunk utilization

    Does any one know of a good way to determine Trunk utilization over a period of time? I need to determine if a tie line we have between the ACD and a PBX will be able to sustain a projected rise in traffic. We are still using RW/RR on an 8.4 switch. looking through the " canned" reports i do not...

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