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Hi All I have the following issue with an IP dect setup The DECT handsets are able to put the call on hold by R then after a few seconds it will time out waiting to have a number entered and then there is no way for them to get the call back,pressing R again does not get the call back. Once the...

Hi All Got a bit of a weird issue IP500 V2 11.0.4.4.0 build 6 User has a 1608L System uses SIP trunks from Voiceflex The problem only happens when making an outside call ,if user has been unable to gain an answer or it has gone to answerphone. It doesn't happen straight away but a couple of...

Hi All Just of late I seem to get the following message when trying to log onto server editions IP Office xxx.xxx.xxx.xxx not found. Device might be offline or have version older than 3.2 I have seen a few threads on past posts, but they don't seem to get any resolve Se's are on 11.0.4 B74...

Hi Guys I wonder if anyone can shed any light on a problem my customer is experiencing ? The UCM has been running without any problem for approx. 6 months. I have an IP500 V2 running V9.1.12 software, with a UCM V2 installed in slot 4 IPO is reporting that all licenses ,including Essential and...

Hi All Is is possible to find out what software version an IP 500 V2 chassis was first fired up and fixed at ?

Hi All I have a server edition running on 9.0.4, I am also running VM pro from the server edition. Problem is...If you create a call flow, save and make live, it seems to save ok, but the call flow fails to work. When you log back on to the VM pro using the client, the call flow you created is...

Hi All Wondering if anyone else has had the following problem. We are using an ISDN dialup to remotely connect to IPO. Manager see's the IPO and you can log on ok,(although it does take an age to load !!!) If you do a change and then try to merge it you get a "Failed to login to IP Office"...

Hi Guys Does anyone know if the record button can be disabled or greyed out in 1xp? cheers

Hi All I have had the following request from a customer. When the user has inputted the correct pin to proceed to the conference,he would like to ask the caller to record their name,so this can be played to the users already in the conference,before the new attendee joins the conference...

Hi All I bit of info needed really. I have a customer that has an IP406 DS at site A and an IP412 at site B. They want to replace these units with IP500 V2's and use the currently installed expansion units. Question is.....can I take the configs from these units and fire them into the IP500's...

Hi Guys what is the maximum number of users you can have on an scn? i have 3 x ipo 412 with approx 900 users i have heard that only 500 users are supported,if this true what happens to the remaining 400 users? Regards

Hi Guys a little help needed i have a customer that needs to link 3 x ip412 together on a flat network to make a 900 port system ip412 /1 has the licences for vm pro and soft consoles and 200 users ip412/2 has no licenses,no dongle and 190 users ip12/3 has no licenses,no dongle and 210 users...

Hi wonder if you can help? I have a ccc v5-0-62 I have set up the email reports to various recipients and they can only seem to recieve reports in exel format,when another format eg PDF if selected, it emails the report ok,but the contents are garbage The ccc server is 2003 enterprise edition...

i have a customer who is running ccc5 with msde. He has decided to replace the msde with sql 2000. I have followed the manual regards the upgrade procedure and obviously something has gone astray as we cant get any historic reports from the ccc. I did a backup of the SDXArchiver using the...

running ip office ver 2-1-73,index ver 9-2-2 and ipnc ver 2-2 when a call is originated from the index to the ip office everything is fine however when the ip office generates the call,the called party at the index cant hear you but you can hear them we have a 20 ch vcm in the ip office and a 5...

i have 2 sites with this question site A has a ipo 406 running 2-1-51 ipo with 2030 handsets they have vm lite enabled at this site there is a 100mhz lez link to the other site "lets call it B" site B IPO 406 running 3-1-48 and all we have on site B are ip phones (5610's)and another vm lite...

does anyone know where to locate any docs on Text to Speech ?? as i have to install it soon ,and i dont have a clue where to start cheers TT

can anyone help ? i have a ipo on a customer network that using seperate Vlans for ip phones and data the ip phones and the office are on Van 2 whilst their data is on Van 1 they now want phone manager pro to be installed on a number of pc's we have set default gateways on their pc's to get...

Hiya All need some help badly !!!! i have just put in a new ipo 406 with 5410 and 5420 handsets running V3 we have ccc5 and vm pro on this system the problem we have is the customer has a pc wallboard license and wants to put this on a plasma screen,however the options when setting up the pc...

Hi Hope you can help ?? How do i set up the 4620 handset to permantly search for vlan 2 instead of 0 problem being ,when network goes down,we have a power outage or we do an immeadiate load of config the phones all start search for their DHCP server on Vlan 0 so as a consequence we have to...