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I apologize if this was answered before, but I can't seem to find this. I have 1 analog extension that needs to bypass dialing a 9 for an outside line, and just be able to dial 1+Area Code+Number directly, but I still need it to be an extension internally (for incoming reasons), therefore, I...

I can't seem to find an answer anywhere - about a year ago, I upgraded my IP Office to 8.1 and I have the following: IP500V2 with Software Upgrade 6(R8.1) Preferred Edition (Voicemail Pro) Power User Essential Edition And a bunch of other stuff like SIP and Endpoints.. Can I run the V9...

I can't seem to find anywhere how to remove the @IP ADDRESS from the centralized call logs that show up on 9611 phones. This makes it impossible to use the call log to dial back out to a missed call. Basically they show up something like -> 18005551212@192.168.1.1 as their callerID instead of...

I have IP Office 500V2, with a Digital and a Combo Card. We have 1 POTS line on port 9 of the combo, and all was working fine until the upgrade. Now, almost every 30 minutes, the system thinks that line is ringing, when in fact it's not. It rings about 1 ring and stops, with no callerID. I...

I had this problem in the past where when the SEO gets rebooted, ALL OLD MESSAGES come BACK into users mailboxes. HUNDREDS of them. I patched it to the latest the end of last year, and it had not happened anymore, until today, all the messages are back, and the users cannot even delete them. I...

I have a customer that has been desperate to find a HANDSET for Merlin 4400 series phone that will somehow amplify the voice of the person speaking into it. This is because his employee has a speech issue and and cannot speak loud enough. I found Avaya COMCODE 700229743, but nowhere can I...

I am trying to make a window pop in an ASP page that bascially will pass order information to a subsite that makes a printout of their gift. I am having problems with the window.open command, and have tried about 10 different variations. Below is a snipped of the code area I need assistance...

Another interesting issue. in 4.2, IPO SOE, what's happening is, when you transfer to an extension that is idle, it rolls to voicemail as expected. If the extension is not idle, and someone is on it, it goes to a general mailbox, not that person's mailbox. Any ideas?

I have a customer that doesnt have their IPO on a UPS. They have 4.2 with embedded voicemail. Whenever the power goes out, when the system reboots, ALL voicemails that were once deleted are all back again, and they have to go through 100's of voicemails and delete them all. Obviously this is...

Hi - I have a couple of phones that are cordless Uniden phones. I would like to have a stutter dial tone when there is a message left in VM Pro. Is this possible? Better yet, MWI on the phone, but these are cheap phones with callerID and I dont think they will do that. I tried it with set to...

I am having a heck of a time here. Is there a clear concise document somewhere that shows all of the steps for having WAV files emailed when a message is left? I am running VMPRO 4.2 on XP Pro. I can do it via Outlook 2007, Outlook Express, or none at all.. at this point, I dont care.. :)...

Hi.. the company I am working for wants their IP Office to play an auto-attendant at night when they hit a night button. We have a 4.2 To accomplish this I created an auto attendant, Main, which assigned short codes for each of the announcements, Starting with *8101 and so on. I had someone...

I have a collective hunt group for 4 incoming lines, which is hunt 200 to ring all phones in a store. I a particular station is on a call, I would like the 2nd line appearance to ring with the hunt group as well instead of tagging that station as active. How is this done?

Hi, I know there was a fix for this someplace, where there is a horrible echo on the IP phone side (not the callers end) when using POTS. I tried ALL settings in Echo Cancellation on the trunks with no improvement. Any ideas? I am using G729

I am trying to upgrade a 5610SW with VPNRemote, and it never gets past the DHCP. All documentation says to use the same VPN Remote software as the 46XX Series.. To make sure my PC was OK to upgrade, I took a 4610 and upgraded that, and bam, it went right away... Seems the 5610 phones are...

Hi - I have a customer with a couple of 5410's that are mostly in english, but some menu items are in french. I thought this was controlled by the IPO (the language) - so that being said, do I need it to reflash the firmware? is there a code to do that? Thanks!!

Can anyone explain how to do this? My Callcentric provider has now allowed CallerID to be sent on SIP trunks. You have to just verify that your cell, or other line is yours before you can do it, which I did, and the instructions they send only say the following: Send the Caller ID number of a...

Hi - I recently installed a Partner ACS7 with Partner Mail 1.0 (Large). The customer would like all lines to ring during the day for 6 rings, then to the auto attendant (which works fine now) and 0 to 1 rings when the night service is activated (on extension 10), which I have programmed on a...

Hi - I am having an issue with IP Office 4.1, with a remote phone, using VPN remote with XAUTH on a Netgear FVS-338 whereas the remote phone resets and renegotiates every 60 minutes. Is there a fix for this issue?

Can anyone tell me if CM5.0 is compatable with an ActiveVoice Call Express? V6 was compatible..