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Does anyone know if it is possible to export MerMail messages off the system to a .VOX or .WAV file? Brian Thornton GC Services Houston, TX

Does anyone know... 1) If Symposium generated reports can be e-mailed by the system. 2) If so, how to set it up. Thanks. Brian Thornton GC Services Houston, TX

This is in relation to a thread from a couple of weeks ago regarding Call Pickup. I am trying to create an ACD '0' (per Johnpoole's instructions) and cannot seem to make it happen. The PBX keeps giving an error 'SCH0707' which translates to 'DN conflicts with an existing number'. '0' shows that...

I have a user on a 2616 that has been working fine for several years. All of a sudden his phone constantly says "Overflow Busy Activated" (when not on the phone) and "Night Service, Select Mode" (when on the phone). Does anyone have a clue what causes this??

We are trying to "clean out" a MerMail system that has garbage in it from the last 6-8 years. Applications that are no longer used by the company (and have not been in some time). We have been trying to attack the problem one application at a time, but are running short on time. And still have a...

Does anyone know wher I might find some training material for telecom (i.e. Meridian, general telecom, etc). I have been tasked with training a newbie.

I am attempting to setup the Not Ready Activity codes for our agents. I have made the changes to LD 23 and the agent sets per the Nortel docs. When the agents go onto NR, the ACNT key flashes and prompts them to enter a code. This part seems to work properly. The codes have been setup in Sympo...

We have just installed CP and had a couple of users configured and working on desktop messaging using Outlook. All of a sudden it stopped working. I questioned our vendor and failed to get an appropriate answer. Anyone here have any thoughts on this? Brian Thornton Spherix, Inc. Beltsville, MD

I am trying to get VPN'd into my office (so I can work 29 hours a day) using XP Pro, a Motorola WR850G wireless router, and DSL. I can ping the VPN server at work just fine. I have also tried different configs on the WR850 (i.e. Firewall/No Firewall, port mapping, virtual server, etc.) noting...

I recently inherited an 81c with MerMail and Max. We are in the process of converting to Sympo and CallPilot. It has been a while since I dealt with the administration side. My predecessor(s) were not much into managing the systems. They just built new items when they needed. There are a TON on...

We are currently converting from MerMail to CallPilot v2.5. Our test group frequently (4-5 times per day) receives a MWI light showing mesages in the box, but when the box is checked, it is empty. Initially we were advised this could be caused by the MerMail account still being active. This is...

This is probably a stupid question, but since I have been thrust back into Nortel administration after an absence, I need to ask it. I am trying to figure out how to find descriptions of the NCOS / FRL structure on my PBX ad cannot remember how.