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Our company is downsizing due to the great U.S. economy. We have 3 PRI's on a 412 and are going to get rid of 1 or 2 of them. Can I just delete them? There is no special routing i.e. certain calls incoming/outgoing on a specific PRI. Do I need to remove the physical PRI card?

We currently have our outgoing caller ID set to one number for all calls: ARS shows it as: 1N; 1Nsi8478889999 Dial 3k1 We want to setup if a particular number is called then the DID is sent instead. I thought I could setup an ARS like this for dialing 18471002000: Code: 18471002000 Tele...

My union is being ignored in my subquery. How can I fix this? SELECT ab.accountnumber AS Customer# ,ob.OrderNumber AS Order# FROM salesorderbase ob JOIN systemuserbase su ON su.systemuserid= ob.createdby JOIN accountbase ab ON ob.accountid=ab.accountid WHERE submitstatusdescription is...

We purchased Avaya's integration with CRM 3.0. We were waiting to see if Avaya would release a CRM 4.0 integration. I read an Avaya techdoc that said that the integration was not compatible with CRM 4.0 and that an updated version would be release. This was quite awhile ago. If Avaya has...

We want a manager to be able to access user's voicemail without a password. This is for when user's leave the company. Currently a password reset request is sent to the IT staff and then they reset it. We would like managers to have access without needing to reset the passord. Voicemail...

I have a table that lists a payment plan by customer number, payment plan number, payment amount. I wrote sql to group by customer number and payment plan number to calculate balance and number of payments left. One Customer Number may have 2 payment plans. I need to show the number of payment...

The SMDR output is not always correct, the phone numbers get mixed up sometimes. Example: 2008/03/07 13:54:36,00:15:37,23,5344,O,17605001414,917605001414,,0,11090,0,E5344,Bernie Pawlicki,T9021,Line 1.21,0,0 2008/03/07 14:10:36,00:00:51,3,5354,O,,17605001414,,0,11268,0,E5354,Matt...

I setup a shortcode for headset toggle. I cannot get it to work. When the shortcode is dialed I receive call rejected. I changed a previously working shortcode (Do Not Disturb Off) *09 to Feature "Headset Toggle". If setup as an action button the feature works but need to setup as a...

Updated Delta Server to latest version and now some dates are showing up as 1899/12/30. Most dates in smdr file are correct, voicemail calls are not correctly dated and no answer calls too. This is not the way it was in previous version and will not work with our call reporting. Here is...

We have CRM3 on SQL 2000. I tried to create a report using VS2005, when I went to import the report I received an invalid format error. I found out this is due to sql 2000 srs not compatible with vs2005. If we do not want to upgrade our CRM to SQL 2005 my only choice it to purchase VS2003?

How do you turn on and off recording of extensions on the fly (for sales manager)? 1. Does not want to do % based recording. 2. Does want to use Contact Store. 3. Non IT person so should not have Manager for programming.

Voicemail Pro Intuity latest version. After listening to the last message in Old Messages it says "To listen press Zero...to delete.." When you press zero there is no message and it is just blank space. If you press # then you get same message "To listen press Zero". It should say "There are...

What shortcode would I setup to test a PRI (dial out) from a particular extenstion?

We have Voicemail Pro (latest version installed), and I setup department groups so a message can be left for that particular group. I am using a shortcode that points to a record message, then goes to a generic FWD command for example...

I recently upgraded a 403 to a 412 and started getting a clicking sound when dialing. I would get 1 click when after dialing a 9 (PRI outside line) and then another click when it starts to ring. Since the only thing new was the 412, I replaced it with another 412. The click is intermittent so...

Ok so I have read through the docs and I can't figure out what I did wrong. Before upgrading to 3.2 I had default user names and password. I upgraded to 3.2 and now I cannot login with Administrator and the default password. Any ideas? I tried security and securitypwd.

I am trying to upgrade a 403 to a 412, I saved config from the working 403, connected my laptop to the new 412 and updated the firmware to 3.1.56 (the same that the 403 was on), Opened the saved 403 config file and tried to do a sendconfig to the 412 and I get an error "Configuration conflicts...

This is funny question, is there any way to monitor what is being monitored? :) I have one manager I caught monitoring a private call and it made me wonder if I could somehow monitor what is being monitored. It would be valuable to know if the sales manager was doing monitoring. We have setup...

We currently have around 30 or so 4406D+ phones and are looking to purchase an additional 25 phones. I was looking at the 4600 series instead of purchasing the 4406's. What do I need to be concerned with?

Ok I have 2 different issues. I am on ver3.0 I added a prefix of 91 to the PRI Lines so the phone manager users can dial from the missed calls list. (before adding it gave a shortcodes invalid). That works fine now. My problem is that it adds the 91 to all calls in voicemail, for example a...