Resolve Names Utility works if the Replaced attachment text (in the Notification tab) contains at least one dot (.) in any position after the ticket number.
If there is no dot after the ticket number, Resolve Names Utility runs but don't fill "Location", "Sender" and...
I'm in trouble with Resolve Names Utility for GroupShield: it doesn't identify sender and recipient of quarantined attachments. Standard solutions provided in McAfee's site don't work. I wrote many times to tech support, but nobody answered me! Please, can anybody help me?
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