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  1. madevereaux

    Coverage Path Ring times

    I have a coverage path programmed to immediately go to a coverage answer group; ring 6 times; and then to voice mail. It will only ring the coverage answer-group 3 times and then it rolls to voicemail. What am I doing wrong. Any help will be appreciated. Thanks, Margaret
  2. madevereaux

    Caller ID Display on Bridged Appearances

    Is there a way to see in the display who is calling on a bridged appearance before you pick up the handset? It only shows up after the call is answered. We are using the 6400 series sets on a G3R v11.
  3. madevereaux

    ACD Ringing Calls

    If an ACD call has started ringing on an agents phone and the agent presses the AUX button and doesn't answer the call, what happens to the caller?
  4. madevereaux

    Send Calls button

    The "Send-Calls" feature on my system-parameters applies to "station". But, when I have bridged appearances of X-ported stations, it also sends them to voicemail whether their SAC is activated or not. Is there any way I can send only the station that I activate the SAC button for? Margaret...

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