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  • Users: Tech56
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  1. Tech56

    ipcc express cad supervisor teams do not show

    Ipcc expreass 5.0 UCM 6.1 useer is set up, device associated and has been added to rmcm group in call manager. added supervisor access to user in ipccx and made them a supervisor of a team. they log in fine however no teams appear under CAD supervisor
  2. Tech56

    Phone to ring on CME and CCM4.1 at same time

    I have a request to have a local phone number ring on a CME in one state and a call manager phone in another at the same time. Pri is on a 3825 at the CME site. I do have network connectivity between the sites. How can I get this to work or even will it. Has anyone set something like this up.
  3. Tech56

    help setting up ACD queue option 81

    I need to set up and ACD queue for 2 agents. rlse 25 I set up the queue in ld 23 but can't find out how to set up agents and associate them to the queue. Anyone have instructions for setting up agents/phones on ACD.
  4. Tech56

    Unity op sys flashes after login

    I have a customer with a Unity 3.1(5) server (2000, exchange 2000) They had alot of spyware on the system which has corrupted files on the system. I can get to Unity through a web browser however can't make any changes (act like it changes but goes back after you leave screen and re-enter) You...
  5. Tech56

    Users on server 2 cannot send messages to users on server1

    I have 2 e-mail servers. Recently I moved some mailboxes from server1 to server2. Users on server 2 cannot send messages to users on server1 (but can send to the internet.) Error message is: This is an automatically generated Delivery Status Notification.THIS IS A WARNING MESSAGE ONLY.YOU DO...
  6. Tech56

    Callpilot 150 w/reporting package

    I have a client with a MICS 6.1 and Call pilot 150. The reporting server stops displaying real time stats but seems to get info thru the RBD. The only way I have been able to get it working again is to reboot the Call Pilot. Is there any way to restart a service or something?

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