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Not feeling like paying 2k to have a BP repoint CMS to a new WebLM. Anyone have a document I can be pointed to on this process. It can't be that tough,as I know there is at least one config file to modify and probably a service restart.

I know how to capture SIP traces on the SBCE, and where the traces are saved to. In addition, I know the process to change the file ownership and the file permissions. Does anyone have details on the process to use a tool like WinSCP to download the traces to send to a Provider? As of right now...

I'm using 2 USB bootable drives to install AVP, as I don't have a USB DVD drive. Do I need to modify the kickstart.cfg file to tell the system to boot from a USB rather than a DVD?

thread1409-1582819 Here are the steps via the computer you want to record on Dual Monitor Recording Start > Run > regedit > navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Witness Systems > eQuality Agent > Capture > Current Version add DualMonitor and set value to 1

This is straight from an Avaya Business regarding the "backup" feature for 96xx Series IP Sets. Has anyone successfully implemented the "backup" feature using Windows 2008/IIS 7? Business Partner comments: Windows 2008/IIS 7 no longer allows anonymous write access through something they...

I am wondering why we have to clear the values on 46xx and 96xx IP sets when we move these sets accross VLAN's. Perhaps we don't have to, so if anyone knows how we can just unplug these sets and move them accross VLAN's without clearing the values, it would be greatly appreciated. S8730...

After an ACD call, I have users who go into AuxWork instead of AfterCall The users have to manually go to Auto In after each call. They all tried logging out and back in, with the same results. This system is Dual S8720's running CM 3.1.5 and will be upgraded to CM 5.2 on Dual S8730's next...

Is there a way to have the time on the calls in the Call Log, on any 96xx series phone, show the time in Standard Time rather than Military Time?

Has anyone had any experience integrating Avaya Communication Manager to Active Directory for directory access from 96xx and 46xx sets? Any help or links to instructions would be greatly appreciated. This is for CM 5.2 running on S8730 servers.

Any ideas or suggestions as to why we would not be getting any more Contacts in our Contact Folders. We had 20,400 Contacts up to October 28th and then the Contacts stopped. I can see that the Recorder (Contact Store) is recoring calls and I can replay calls in Contact Store back 30 days.

I need to know whether or not we need an Avaya Session Manager server or any other kind of server in order to do SIP trunking. Also are there licenses that need to be purchased for SIP trunks? I have heard yes we do and I have also heard no we don’t. I do know we need this session manger...

Avaya just upgraded our S8720's from 3.1.2 to 3.1.5. Prior to the upgrade, caller ID for incoming internal or external calls was working on Bridged Appearances with the Rg: set to n (o-ring). Now, in order to get the caller id to work, we have to set the Rg: to r. The users are in very tight...

Using Modular Messaging V3.1 and need a way for various employees to record voicemails and send them to a couple of different MS Exchange Distribution Lists. Have been able to record the message and send to the Distribution Lists, but the voicemail does not show up in my Outlook Inbox. Any...

I just installed two new S8500's running CM 5.2 SP 1 with 2 G450's. I ordered all of this with full redundancdy (hard drives, power supplies, etc..) and I have two Cisco data switches the system is plugged into. I have split the S8500's and the G450's over the two Cisco switches. One S8500...

I am having issues with getting 9600 Series IP sets to get the latest firmware from the Avaya MV_IPTel server. The 4600 series phones grab the new firmware with no issues, but the 9600 phones never make an attempt to grab the new firmware and just boot up with the old firmware. Here is a copy...

We use Auth Codes for Long Distance phone calls. We can Call Forward to a Local cellular number using the CFrwd button, entering 9 and then the 7 digit number. I am, however, unable to use this same procedure when trying to forward to a Long Distance cellular number. The core system is an...

Besides looking on the phone, is there a way in CM to tell what Firmware version a 46xx and/or 96xx is running? The phones are running off of dual s8720's with C.M. 3.1.2.

Running dual S8720's with CM 3.1.2. Phone is a 9640 and on the 2nd page of the programmed buttons is a CFrwd button. I select the button, dial 9 and then the 7 digit number as the number is local to our calling area. I get a confirmation tone, and then I attempt to dial the number which has...

Running two S8720's with CM 3.1.2. Two Port Networks with the cards contained in G650's. I have also included the System Configuration. I have an extension with the Type set as modem. Whether I call the modem internally or externally the results are the same. When I call the modem, I hear 1...

I need some advice on a new configuration I have in mind. I am going to move a Definity G3csi V10 with Definity Audix R4.0 to a new location. In the new location, only 2 users will need a DID. There will be 8 other users who will only need a phone to make calls and receive calls. I will be...