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We have an ACD queue that forwards to voicemail and want to be able to have a MWK on a 39XX set light to let us know when there is mail in it. The 39XX set has its own extension and a voicemail associated with that so there is an MWK for that extension and that is the extension that lights the...

I have been given the task to find a Voice Network Performance/Health Monitoring Tool. We have 28 Meridian PBXs deployed through out our enterprise of various sizes (Option 11, 61, 51, 81). The tool we use today for 12 of them is the Traffic Reporting service from Avotus. We use this a a...

We recently upgraded our OS to XP and still use Procomm. It isn't officially supported and I'm wondering if anyone is using anything else to dial into their PBXs? Some of the issues we have and I don't know if they are Procomm related or modem related are: After the handshake, it could take up...

I have been given the task to find a Voice Network Performance Monitoring Tool. We have 28 Meridian PBXs deployed through out our enterprise of various sizes (Option 11, 61, 51, 81) and for 12 of them we have vendor provided traffic stats that are pulled daily. This gives us a historical view of...

I have been given the task to find a Voice Network Performance Monitoring Tool. We have 28 Meridian PBXs deployed through out our enterprise of various sizes (Option 11, 61, 51, 81) and for 12 of them we have vendor provided traffic pulled daily. This gives us a historical view of the network...

I've posted this in the General Telephony forum and it was suggested I post it here. I have also posed this question in the Avaya: Octel forum as well. We use switch redirect to reroute calls from one PBX site to another in an contingency situation and have an issue getting the redirected calls...

I'm not sure if this is an Octel specific question or not but her goes. We use switch redirect to reroute calls from one PBX site to another in an contingency situation and have an issue getting the redirected calls to be answered by the voice mail at the contingency site. Our PBXs are running...

We use switch redirect to reroute calls from one PBX site to another in an contingency situation and have an issue getting the redirected calls to be answered by the voice mail at the contingency site. Our PBXs are running Succession 3 software and we use Octel for voice mail. If I call the...

We have run into a problem with M3900 sets is as follows: Two people are swapping workstations. One has an M3905 phone, the other has an M3903.  The usual practice would be: ·         OUT the M3905 in software (the ACD set) ·         MOV the M3903 ·         New the M3905 (the ACD set.)...

We recently upgraded our PBXs to Succession 3 and use Genesys to provide Screen pops. Call routing is handled by ACD and CCR. Since the upgrade we have run into a situation whereby Deregistering a set in Genesys does not seem to be reflected in the PBX and we have to go into LD 48 and manually...

We have run into a weird situation where we have a queue with a MAXP of say 200 and only show 150 positions associated with it. The problem we have is that we can't log any more agents into the queue and have to bump up the MAXP. Currently the MAXP is up over 300 but there is still less than 200...