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We have been backing up one of our servers to a LTO 100/200 GB tape for quite awhile now. The backups were aroun 125GB worth of data, but through the hardware compression, they were fitting on the tape. This week we installed the encryption option, and now the backups will not complete...

In trying to solve one problem, I may have created another. I deleted one of the Extension IDs, and now I cannot seem to find a way to re-create it so that I can change which extension goes along with it. Does anyone know of any way I can get this extension ID back?

I have an Avaya IP Office IP401, with 3.0(40) code on it. This particular unit will have a problem once every few weeks. What happens is that any calls to/from the unit over the analog lines have such bad/loud static that it is not possible to hear/talk on the call. Calls made over SCN to any...

We have several branch locations each on version 3.x When they call into our main office(ver 2.27) and are transferred either to another extension in our main office, or to our Operations center(2.27) the call usually is just dead air. Neither party can hear the other one, although it appears...

Does anyone know if it is possible to have an HP Jet Direct print to a file, rather than to a printer? Thanks.

Does anyone know of anyway to Park a call on one IP Office, and pick ip up on another IP Office, connected via SCN? Thank You.

We have been performing MS Office Updates using WSUS. The updates work well, however we are running into a problem. After the update is performed, the 1st time the user opens an Office program it asks them to accept the EULA. Since they are not Machine administrators, it lets them accept the...

I have the following scenario: Two devices connected on their own VLAN, to Switch A let's say their IPs are 10.1.1.1 and 10.1.1.2. I have a router also connected to switch A, which currently routes traffic from networks 10.10.0.0 to 10.20.0.0(remote location). The devices on the 10.10.0.0...

We had a problem last week with our database, which unfortunately was not fully discovered until Monday. We restored from the Wednesday backup, last week and did not get very far with the recovery before problems arose. How can I recover the data, that should be good, which I am missing from...

I have been wondering what has been causing the alarming rate of Lost/Missed calls we have been seeing in our Call Center. I found out that anytime a call comes in to our remote Office, and is transferred to our Operations Center(where the call center is) it is generating a lost/missed call...

I have 2 IPOs, one has all zeros in the busy tone detection settings, and one has other entries, 45, 65, etc. What exactly does this setting do, and does it matter that I have two systems with such differing values? Thank You.

Is there anyway to STOP agents from answering calls using the group status button? Other than breaking their fingers? Thanks.

I am asking, because our reporting seems to show a ridiculously high number of them for our call center. Typically our call center receives 150-200 calls per day. The reporting is showing that there are 60-75 lost calls per day, which cannot bne accurate, as I have sat there and watched calls...

This thing seems overly complicated, here is all my Call Center manager wants to see: # of calls presented to Group/Queue # of calls answered by Group # of calls presented to group, but not answered Lost calls doesn't seem to mean what it should. Can anyone help me out here? Thank You.

Does anyone know any on-line vendor from who I can get pricing for wallboards compatible with IP Office? Or, can anyone provide me with approximate pricing? The pricing we are getting from our vendor seems ridiculously high, in fact it would be cheaper to buy a wide screen plasma tv and hook...

At least once per day, our call center sees a call that appears to be in the queue, but is not actually there. What I mean is that the CCC Viewer shows a call in queue, and this goes on for anywhere from 45 minutes to 2 hours, but the call is not anywhere on the system as far as I can tell...

I have 4 remote offices connected. For reasons I won't explain here, our setup has the connection from our WAN carrier plugged into a Cisco 2900 switch, which then connects to our Cisco 1900 router, which 1-arm routes back to the switch, where the users are plugged in. On each of them(the...

We have a remote IP Office connected to our central voice mail server. Users connected to the remote IP Office are reporting that they are not always getting a VM light indicator when voice mail is waiting for them. Could this be a misconfig from the remote IP Office to the central voice...