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I have witnessed and had users report that Desktop Messaging messages will disappear when they try to open them. The messages are still accessible via the telephone into CallPilot. Any thoughts? CP 4 w/Outlook 2003 CS1000E 4.5w

How do I remove a superloop? Instead of setting up a phantom superloop, I set up a virtual superloop. I can't seem to find a way to remove or even change it. Can someone point to the NTP# Thanks, Douglas

Key 16 MWK does not display on my i2004 as a softkey. The only softkeys that appear are Transfer, Conference, and Forward. Can anyone tell me what completely easy step I am missing? Thanks, Douglas prt TYPE: i2004 TN 96 0 0 0 DATE PAGE DES KEM_RANGE DES TEST TN 096 0...

I manage several CS1000e PBXs in the U.S., however, we have inherited a Norstar MICS with StarTalk Flash in Montreal, Canada. Is there a GUI or CLI interface built-in to either of these devices? What is the preferred way to remotely manage them for MACs? TIA, Douglas

We recently replaced our 11c with a CS1000E/T. There are two brands of fax machines, Ricoh and Canon. The Canon seems to work fine, but the Ricoh is going to be the death of me. The employee puts the fax in the machine, dials the number and presses start. The Ricoh calls, connects, sends the...

We just installed a CS1000E/T, replacing our Option 11C. When we try to dial out via modem or fax we do not receive dial tone. On the modem side, I can usually just hit the connect button and then I will get dial tone. Sometimes it takes one or two more tries. The fax machines all have...

We "upgraded" from 25.4 to 4.5 last night. On inbound calls, the DN is no longer being reported. We do get the record below. A001066 appears instead of the DNxxxx. Where do I start looking? (Yes, this was a replacement, not an upgrade.) N 117 00 A01005 A001066 03/02 08:33:08 "duration"...

I am installing a long haul fiber card into my Option 11C. What type of connector does that require? The card is an NTDK85AA. I know the fiber box is ST, but I do not know what the Nortel side is called. Thanks, Douglas

How many long and short haul expansion cabinets can I have on an Option 11c? Current setup is a NTDK84 dual (my two short haul cabinets) and a NTDK24 single (my one long haul cabinet). Am I correct to say that I need to replace the NTDK24 with either a NTDK25 or NTDK80 to support a second long...