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  1. reenigneesrever

    BCM 3.6 Setup Questions/Phantom DN's

    We're a call center that has had our BCM 3.6 installed for several months now as we've been growing and adding sets I've noticed an issue with our setup. We have a DSM32+ right now we have about 16 telephone sets and 16 skillsets. When I look at my config there is no ports available for me to...
  2. reenigneesrever

    3.6 RCC Synch issues

    We've been having issues with our RCC ever since we first installed it. It was working fine a few weeks and then it had lost some data and wouldn't pull reports we tried uninstalling it and on the reinstall when it synchronizes it will go to about 67% and then the # of calls jumps to 99 and this...
  3. reenigneesrever

    BCM 200 v3.6 Advanced Call Center Reporting

    So recently I was having problems getting the advanced call center reporting to connect and download what was in the db. I finally got the CCR Server to connect by applying the newest patches. The CCR Server states it's going to take a few minutes to update the database, it goes up to 76% and...
  4. reenigneesrever

    BCM 3.6 Advanced Reporting

    Hoping I might be able to get some help on a problem we're having with the new Call Center Professional Advanced reporting. Here's some info, the Reporting software is setup on a computer running windows 2000 service pack 4 I've confirmed my CC Reporting Server Password is set correctly on...

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