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We have a lab and production environment. Our lab is configured the same as prod (as it should be) but in our production environment we can't status ess cluster. Looking at the survivable configuration everything looks the same in the lab and production. Even Avaya can't perform a status ess...

Is there a way to deny new service to the media servers like you can for the session managers?

Anyone on CMS R21 and can connect with ODBC? We were told we have to install new ODBC drivers HCL Informix, which we did and got the files from our vendor. Using all the standard installation and configurations in the ODBC setup are just not working. This is the error we get. There should...

I cannot set my SIP signaling group not to add '+' to outgoing calls. If I create a new SIP signaling group the default is set to n and I don't change it, but as soon as I save it it changes it to y and I can't change it back to n. Any thoughts?

Unfortunately, the way our environment is structured, our 911 calls route out through a different route and trunks for 911 calls through an SBC dedicated just for this purpose. It's coming under scrutiny as to why we have the number of concurrent call licenses we do as we only have a handful of...

Apparently our current CMS R19 was upgraded from R18 and there was an option to keep the same R18 ECH data schema in the R19 upgrade. We're now trying to upgrade to R20 and we're having issues with the ECH data not lining up the same. There only appears to be an option to keep the same R19 ECH...

VAL Manager doesn't appear to work with AMS, they don't show in the audio sources. Is there a way to upload a new announcement to all of my AMS at the same time? Having to log into 12 separate AMS (soon to be many more) and upload a single file over and over and over again is not very...

CM 8, using val boards for announcement for MOH, announcement in music source. Has anyone seen this issue. Call routes to queue, agent answers, talks to caller, transfers caller to another VDN, call goes to queue, caller hears MOH while waiting, agent answers call in queue, caller can hear...

Having issues when trying to upload a zipped file with multiple audio files to the Media Server It seems I worked through all the kinks for getting the directory information correct as I was getting error messages previously stating: The zip archive should include the FULL path (including both...

Anyone out there using RedSky and AES 10.x? We're having issues with RedSky registering the crisis alert station. It will register and then 5 minutes later it will unregister. - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

Is it possible to setup a phone with crisis alert for 2 sites only (alert by location) if the phone is not at the location? I don't want the phone to get alerts for all 911 calls for the CM, only for the 2 sites. I know that I probably could setup 2 phones at the one site and in the IP Network...

If our extensions are 7 digits long but an entry like this is put into the PUNT what CID is being sent? change public-unknown-numbering 0 Ext Ext Trk CPN CPN Len Code Grp(s) Prefix Len 7 1 918-919 1555555 11 7 3...

Big debate going on and I need input. Avaya AES documentation clearly states that before taking a snapshot that the VM or app should be shutdown. Vendor is saying that VM or app does not have to be shut down. Secondly, in an HA environment do you need to disable HA before taking a snapshot of...

Who's been told that CM8 is end of sale and not available anymore and that it's going to be end of support Dec 2022? Been told that CM 10 is the next release but they don't know what systems it will/won't be compatible with and other things. Anyone have any inside information they can share? We...

I have a sample output csv file of all the field data from an external ECH feed. However, there are no headers. The CMS and ECH documentation lists the headers, but in alphabetical order. Does anyone have the headers in order as they appear in the call_rec table? For example, the data I have it...

Is there anything that will show if a gateway lost power? - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

Ok, totally aggravated. I have an old G250 I setup a long time ago. I know that I used the Gateway Installation Wizard to set it up. I must of had a computer with a DB9 connection, but don't any more. I've tried connecting using an USB to DB9 connector to the Avaya DB9 to RJ45 connector and the...

We are going to have to test all our US location's 911 information as part of an installation to comply with Ray Baum's. I know for New York City you have to call and schedule 911 testing, you can't just call 911 or you can face fines. I'm assuming there are other cities, possibly Chicago that...

Can you remotely change the IP of VLAN 1 and the Default Gateway IP remotely on a G450? These are the commands I would do if I were directly consoled into the gateway. I don't believe the changes take effect until the chassis is restarted, but I'm afraid I might lose connection after the copy...

I'm trying to get details, but I'm told that the installation of Office 365 is causing issues with one-X Communicator and CMS Supervisor from running properly after O365 is installed. Hearing that there are dll issues and other things (still waiting for details) and the only resolution they...