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  • Users: langl3y
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  1. langl3y

    IVR ringback

    I have an issue where callers hearing IVR announcements hear a short burst of ringback whilst the Avaya PBX connects the them to the IVR announcement. Depending on where the PBX is on its ringback cycle is determining whether this ringabck(1 sec) is heard or not. Genesys via a CTI link to the...
  2. langl3y

    TCP port for Application Transfer

    Hello, Does anyone know the TCP port used by IR designer 5.2 to transfer an application? I'm trying to transfer a file to the IR that i can telnet to. I have two firewalls in between, that seem to be blocking the transfer and the firewall guys are no help! Cheers langl3y
  3. langl3y

    Disconnecting calls in progress

    Hello, We have premium rate numbers that can not exceed a €20 charge to the customer. The local Telecomms body requires that once we reach the maximum rate, we need to disconnect the call, regardless of whether it's in Queue, in ACD, on hold etc. Does anyone know how i could do this? We have...
  4. langl3y

    Soundstation Premier 550D

    Hello there, Does anyone know the Phone type one needs to program for the Digital Polycom conference phone? Many thanks Langl3y
  5. langl3y

    Audix on S8300

    I have an Audix problem where users can't access voicemail and calls don't reach Audix in the coverage path. The alarms show the following App Resource Location Alarm Alm Ack Type Code Lvl VP VOICE_PORT 1 MAJ N VP VOIP IP CA 2 MIN N VP TRIP TR CH 0 5 WRN N VP TRIP TR CH 1 5 WRN N VP...
  6. langl3y

    Change of IP address on S8700

    Hi there, I need to change IP addresses for my S8700 servers, CLANs, Cajun switches, VAL board, IPSI's and Intuity Audix at one site. Has anyone done this and encountered major issues? If so, what where they? Cheers Langl3y
  7. langl3y

    Bridged Call appearance

    I have programmed a bridged call appearance on an Admin Assistant's phone, but she is unable to transfer calls on this line. I checked COR and COS but no such setting appears in there. Has anyone experienced this and fixed it? Cheers Luke
  8. langl3y

    ASA file

    Can anyone tell me the ASA file that holds all the details of the switches/CMS/IVRs and voicemails in the ASA phonebook? I've changed PCs/laptops too many times and have to keep entering the site details each time I get a new PC and with 15 sites it gets time consuming! I'm running Integrated...

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