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I am trying to do something and need some help. The goal is to outpulse dtmf digits from an Intervoice IVR to another system (Noble Dialer) via Avaya vectoring. Here is the set up Call goes to an Intervoice IVR app, it prompts for an entry of digits, the IVR app is set to to outpulse the...

I have a question as to how stats would be generated in CMS for the following scenario. We use skill based routing, and I am using SQL scripts to pull data from the dsplit table in a SQL database. We use a separate vector for RONAs back to the original split. The reason for my question is I do...

Can anyone clarify something I am confused about. We have remote centers connected via DS3 to G650. I want to know what sequence of events cause a G650 to do a port network reboot and what happens to the calls connected at that time. Say we lose a DS3 for 10 seconds, Avaya told me that once a...

I have a question, I am trying to use EC500, I have 5 licenses to play with. When I dial my extension from outside of the PBX, how can I display the ani on my cell. My cell does ring when my office phone rings, I am curious about seeing the ani, thanks for any help. The off pbx station...

I am ready to try the Avaya IM Voip monitoring software. I have a question about what it is able to see and alert on. We have multiple sites connected via IP using G650s and G700s all controlled by dual 8700s. We do not use IP phones at this time, but I want to alert on bad Voip quality...

Where are the logs stored when an Mst_debug trace is set off? Any help would be appreciated.

My question deals with how SNMP traps can be handled. When a G700 generates a trap and we set the G700 SNMP seWe have a dual S8700 with G700s located in another locationttings to send the trap to the S8700s, what does the S8700 do with that info? Can you make the S8700 show the G700 traps with...

Recently I had a problem with a G700 and went to the MGP and looked at the restart logs. Every restart date was set to 1/1, with random times. I then went to the stack and set the time to clock off of our SNTP server, this works well. I then reset the MGP, and looked at the restart logs in...