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I have 8700 with CM3.1.4, am reported a strange problem in couple of our call centre processes. Couple of agents complained that they are getting more number of calls as compared to others. What we found was that Someone(unknown person) will call only few agents randomly & disconnect on the...

I have a 8720 installed with remote G650 gateways connected over the MPLS network. We have AT&T & Teleglobe PRI's connected on the remote gateway's (2 seperate gateways). We have the analog card connected on the local gateway. The modem connects on the analog card. We are having problems with...

Hi, Can anyone confirm me if I need a CSU/DSU with an AT&T T1 terminating on DS1 card on G650 Gateway? I am ordering 6 T1's from AT&T & the Avaya is asking me to get the CSU/ DSU for these T1's.

Is there a way to have a drop button (or kind functionality) on Call master. Our agents does a conference on call masters & for some cases they need to drop the last dialed number from conference...603E1 doesn't allow to do assign drop button on any key. Is it possible somehow.

We are trying to integrate Avaya S8700 with IP office 412 & facing issues, We are trying to connect on the CAS T1 & from the configuration everything seems fine. The physical T1 is also up, The channels on S8700 are showing Inservice/Idle But when we make a call, the call is never successful...

We are trying to integrate Avaya S8700 with IP412 & facing issues, We are trying to connect on the CAS T1 & from the configuration everything seems fine. The physical T1 is also up, The channels on S8700 are showing Inservice/Idle But when we make a call the call is never successful. The S8700...

Hi, I am looking at a MOH device which can provide me multiple output channels, like channel 1 plays MOH1, Channel 2 plays MOH2 etc,. We are running Tennant partitioning & currently blocking 5 different PCs to play the music which is blocking these machines with no great use. Is there anyone...

Hi , Is anyone aware on How many NIC card a CMS system supports, we have a specific need to have 3 different IP address to my CMS with no netting traffic, Can anyone suggest whether CMS can have 3 NIC cards for 3 different networks. Thanks :-)

Can someone help me in understanding - how can I copy the announcement on the VAL board thru VAL manager. When I try to upload a wav or mp3 file on the VAL board, the VAL manager gives me an error that the compression is not supported. Avaya local support says that the file should be recorded...

All, Needed help from the anyone who is running ECHI on CMS. We have recently got the CMS & require the ECHI to be configured on the system. I don't know how would this work. Have contacted the Avaya local Distributor here but of no help, As per them ECHI is getting implemented for the first...

Hi All, I needed help from anyone who is running ISDN Pri T1 from AT&T which is defined as cbc(call by call) service , I have a new T1 which is configured as this & I am able to make the outbound calls on the T1 but not able to receive the incoming calls, when I dial the no. for this T1 , the...

Does anyone has an experiance on Witness call recording system. Our company is looking at deploying a call recording system in our call centre with Definity. While speaking to some of the industry experts, some of them voted for NICE recording system, Some of them Voted for e-Talk recording...

Hi All, I need to know whether someone has ever experianced running the Video conference on the Definity. I have Definity G3si V8 & has ISDN PRI lines coming to the system on the DS1 interface, I have installed the ISDN-BRI card & connected one of its port to the Video conf. equipment (Polycom)...

Can anyone help me to understand what is the difference in LD-T1's(Long distance T1) & L-T1(Local T1, Provides 800# access) . We have taken few LDT1's from MCI & all of them are working fine with Definity G3si, incl. ISDN-PRI as well. We have recently applied for LT1 but LT1 never comes Up. When...