Search results for query: *

This is how I was taught to set up POTS line redundancy of a PRI line. 1. Set up a Time Profile to be 24 hrs a day, 7 days a week 2. Create a new LCR, using the above time profile 3. In the Main Route of the LCR, put your shortcodes for routing calls out over the PRI 4. In the Alternate...

We are beta testing 3.0, and to use the Wizard it is now asking for a login and password. I've tried Administrator/Administrator, and I've tried the system name/password, and it did not work. I could not find anything in the documentation. Anyone else running 3.0 and know what the password is?

We are installing the TAPI driver for IP Office on our clients' PC's, and we are running into a slight issue. The installation goes fine, and we can configure the driver under 'Phone and Modem Options' in the control panel to point to the IP address of the control unit and the correct user...

We started receiving an error message that says "Access violation at address 0047BE92 in module 'deltaserver.exe'. Read of address 00000034". I noticed this when I logged into our client's CCC server remotely, and there were a bunch of these error messages. Anyone familiar with this error message?

I have a client running a IPO 412 2.1.24, and I am having an issue with their "Call Forwarding All" button. This is in a call center environment, and all the agents are being asked for a system security code when they press their call forwarding button. I've tried removing and replacing the...

We have a client that wishes to gather 2 pieces of information from reports in CCC. 1) they want he total number of outgoing calls not including transfers and 2) they want he number of external calls which were transferred or discounted by a specific group. Does any one know which report(s) we...

I recently had 2 hard drives on my system, one running Win XP Pro and the other running Red Hat 9. When I booted up my computer, I came to a screen that had 2 options - boot into Windows or boot into Linux. I reformatted the hard drive with Red Hat 9 on it, and I neglected to change the...

Has anyone ever used QSIG over IP trunks between a Definity and an IP Office? We are having some issues with a couple of things, mainly not hearing the tones when you dial numbers, not hearing any ringback when you are calling certain numbers, and losing audio when someone on the Definity calls...