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HI All, Linked to my previously posted question concerning MMail connection... I experience issues connecting to the OTM server from an OTM client. The OTM client is in a different network, in general the connection is made, I can ping the server and can browse it's shared directories. No...

Hi All, Last week an inherited OTM server of mine crashed. The server is replaced an I restored a backup. General OTM functionality is restored, the system connects to the M1 Option 11c, via IP and functions well. The problem is that I can't connect to Meridian Mail from OTM. This used to...

Hi All, At the moment I'm looking for a way to report on agent efficiency/availabilty. Is there any field within reports that tells me something about the time when all agents are busy handling calls? I looked at the skillset performance report, "All Agent Busy Time", "All Agent Staffed Time"...

Hi All, Another challange, is there a way I can let agents: - return an answered call - or -; - forward an answered call, (still having the caller on the line) to a different queue within Symposium? Something like an answering service... Greetings, Michel Scheffer The Netherlands

Hi All, I have a new challange in Symposium 4.2. We recently introduced intra-day monitoring using the real-time displays from the Symposium fat client. We found out that the statistics shown on the display includes calls outside our servicewindows (in the primairy scripts we divert calls...

Hi all, We are using SCCS 4.2 for call handling and GRTD for real time info for our teams. I need a solution that based on the real time info is able to report when there are more than 15 calls offered per interval (15 min.) for a specific customer - thus not for all our scripts. Anybody any...

Hi All, I have the following challange. We are a facility contact center and for one of our client we need the ability to play an emergency message (e.g. a critical server is down). Also we need the ability to report when the message was activated, deactivated and how many times the messages...

Hi All, I'm trying to connect an OTM client to OTM server, connection between server en client seems to be fine. I can login to OTM from the client. The trouble start when I'm opening Station Administration or CPND. It immidiatly returns with error "Cannot create Meridian 1 file (3014)"...

Hi all, I have a question about best practises for playing announcements. We are running Symposium 4.2, with Meridian Mail and Access. We upgrading during last year and are now slowly adding new scripts. Current script use: - Voice Session - Give RAN - Give IVR - Give Controlled Broadcast My...

Hi Fellow VBA'ers, I have a challange, building a calendar on a worksheet only using VBA, including week-numbering based on iso8601. Input is month and year. I found lots of info already but non VBA based. Is there anyone who has a code snippet available or knows where I can find the code...

Hi fellow VBA'ers, Ik have the following question, I need a vba module/function that generates a random 4 digit number in the range between 0000 and 9999 and the result can not be an already existing number within this range. Preferably for excel. Hoping someone already developed a peice of...

Hi to all Symposium fanatics, A couple of weeks ago I posted a thread about collecting digits from within sympoosium. This works like a charm now. So time for the next step: checking the diallers input against an external database! I understand that I need to use HDX for this. I found some...

Hi All, I'm looking for a Exchange 5.5 install guide, including all patches and security fixs...preferrebly in a corporate environment. Anybody any idea's links? TIA Michel

Hi fellow symposium fanatics!!! I recently installed a SCCS4.2 platform at our contact center. For a new concept I'm looking for way to collect digits for the caller, for example: "Please enter your personel 4 digit code to continue..." Based on the 4 digits the call is routed to the correct...