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I have 43 emergency telephone call boxes I have to manually program, via calling the unit and entering various digits consisting of the star*, digits, and another star. I have one dedicated phone line on the bench to program them from Im doing it manually, and I thought I could program a VDN to...

we just upgraded our system to s8730s and CM 5.2 .Last thursday nite a tech came out and loaded the abbreviated dialing patch. Just discovered this morning that cdr logging failed, both cdr buffers full. the problem was the two network servers that collect the cdr data had to be rebooted. I...

I Have s8700 with CM 2.1. and I want to be able to automate a group page with an announcement via a VDN. When I tried a VDN it balked at adding a group page number. I even tried first calling the group page number then manually conferencing in the voice announcement number in hopes the audio...

where can I change the prime time hours in audix? we want users to be able to create a greeting for after hours , but the system default hours are 8-5 and I need to change that. I am also assuming that a user cannot create a different set of hours unique to his/her extension?

I would like to be able to program a 6416 that when the user goes off hook it automatically connects to an announcement(thru a vector or vdn I assume) , , this will be temporary , the extension is functioning normally now and would return to the same after the programming .we have an s8700 and...

Is there a utility to change the label on an IP fone softkey? Right now I have busy indicators of other extensions assigned to some them, and they read "busy nnnn" ,of course the VP who has the fone had an 8410 D with paper labels that were typed read "suzie q" or the like . he wants the same...

is there some way to selectivly go to one of multiple announcements in a single vector , or jump to a vector with a particular announcement then return to the main vector? I have a computer help desk that would like to force users calling in to the main number to listen to a particular message...

I wrote a little vector for our help desk to "make" our callers listen to a message before dumping out with a "route to extension" choice for our help desk numbers.the VDN calling the vector is a non DID .This vector/vdn gets routed from an Audix subscriber automated attendant choice number( I...

I am a newbie to vectoring and want to write a script that allows the caller to either dial the 4 digit extension directly OR choice a single digit from a list of employees(only 4) after hearing the announcement stating the same .. I can get the vector to do either but not both at the same...