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The picture of the phone's label in the Amazon ad said DTZ-12D-3, that should be Stock Number BE113805. They get here and they're DTZ-12D-3P, Stock Number BE113862. Searching that number brings up non-US hits. Before I send them back, would they work on my SV9500 here in Tennessee? Thanks!

Recent upgrade of SV8500 to SV9500, but not sure when this issue started. This office has a mix of Dterm IIIs and Es. APHN station is 7810, 2=Phantom, real station is 7819. PH LIST: PH=0, PH STN=7810 (no other entries) ASHP 7819 -> 7825 -> 7816 -> 7820 Secretary Station is 7839, which is...

I'm installing an 824 in a Day Care Center that had an old 308 I put in years ago. With the 308 the main PT phone had a SLT jack in the rear, where they used a non-proprietary cordless phone and could unlock the front door for parents that pushed the button on the KX-T30865 door phone. The...

Currently I have a mix of 240 ETJ and DTP series digital, and 17 ITR series phones in the field. Users supply their own headsets, and as far as I know the few using them use the Plantronics (M10/M12) corded or (CS-50 w/HS lifter) cordless models attached inline with the handset cord. Looking...

In 2015 with an AVST CX-E voicemail upgrade I switched all the 16LCBY SP3396 A 2A cards in our SV8500 to stutter dialtone and turned off the previous 90V MWI system. The latest circuit card manual I have is when the SV8500 was still an IPX, with no mention of FSK MWI available on any analog...

I'm testing with a Linksys SPA922. We use "Pound 2" to set FWD-ALL and "Star 2" to cancel, and "Pound 4" for pickup. Normally pressing "pound" on the phone is the same as "send" and you would immediately get reorder tone before the other digit was pressed, so I've tried editing its dialplan...

Just had SIP licenses installed in the SV8500, but because of IP PAD cards rev, had to go with SP SIP rather than Internal. Testing with a Grandstream GPX-1100 desk set, their HT-701 ATA and the latest download of Grandstream Wave for Android. Other than server IP and PW, the only other change...

Any guidance on opening the housing to replace the LCD? I removed the two screws underneath the phone's base and separated the housing from the phone's base, then took out the two screws in the housing expecting it to open up. Must be a latch somewhere, but hoping someone knows where so I...

Does anyone have the pinout for the NEC "SV 4PORT CA-A, CBG-006271-001 G" octopus cable? I need to adapt the RJ-21 from TYP1 of the octopus to a DB9 for the COM port of a voicemail server. Thanks!

Is there a MAT command or other way to check if a station has DND (FKY 50) set? DCON shows the station as Idle, MBST shows it as 0, and in a DND state the station's Line Appearance doesn't light on another DTerm. I know if I call the station in DND I'll get a busy signal, but if the station...

We have GNAV rev 5 on a 2400 IPX R15. There are two splits, one for the IT Help Desk call takers, and when all of them are busy, after a minute a caller in the que will "roll" to the second split which is the Technicians, and they can take up the slack. Complaint is the "roll" is taking around...

I'm comfortable with station programming but get apprehensive when fiddling with system settings on our 2400 IPX R15. We currently have an issue with 9-1-411 calls going out our local OPR and being billed by the LEC, and the powers that be have asked for 411 service to be blocked campus-wide...

The NEC part number 200550 on the cover is correct for a DRU-30A-B, but inside is a PZ-23ELCC card rather than the expected PZ-30LCP or LCP-A. From the numbers, this appears to be a 23 port card for DTerms rather than a 30 port card for analog PB extensions. Can anyone confirm? My 2400 IMX...

Hi All. System is a 1232-6 most extensions are analog, the idea is for users to dial 9 for local calls and 8 for LD. Aside from 401 “Outside Line Group Assignment” for local COs to be TRG1 and LD COs to be TRG2, the next step appears to be 100 “Flexible Numbering” to change Feature Code 9 to...