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I am looking at buying an Expansion Module for the 1120. I have located the module however I am wondering if you can change the Key labeling for that module thru the phone? This is important because when you insert a BFS key it does not show the DN you are monitering. thanks Martin

Is it possible to get a Busy Lamp field indicator working even with an MCR? I believe there is a way to monitor the TN of a set rather than a DN? Any insight would be great. Thanks!

Hello all, I am trying to add an extension DN as a 10 digit external number. I get an error saying: Cannot Check DN conflict as non-site part of DN exceeds site length limit. Where is the DN site limit length set?

Hello all, I am trying to delete a CDN call routing treatment. It lets me delete it but when i press OK to recompile everything it comes back and gives me an error Cannot delete CDN script XXX. Script cannot be de-activated for deletion purposes. Script de-activation failure due to...

I will be migration a fairly large Meridian Mail System to CallPilot and I was wondering if anyone has attempted to migrate mailboxes that contain Hypens? Is this possible as almost all of the customer's 5000 mailboxes have hyphens... thanks in Advance

I am having an issue where I have 4 phones that have an SCR of 4000 on it. They are on key 14 on all sets. 2 of these sets are acquired by Symposium 2 are not. The sets are set to Hunt and FDN to mail. How can i make it so that key 14 does not hunt to mail and just keeps ringing forever?

I am having an issue with 1 phone. When an agent tries to enter an activity code while on a call the caller hears the key tones... This is the only phone doing this. Would this be a CLS issue or a phone setting? thanks

Has any setup Remote Notification with a Cell Phone. The NTP is not very helpful. I have enable RN, entered the target number as the cell phone, the RPL has that number in it. Whenever I leave a msg in the mailbox the RN is never sent and it disables itself... Any ideas? When this type of RN is...

Hi, Would anyone have the CallPilot support tools password? Somehow I locked out the admin accounts. thanks, Martin

Hello, I currently have the Symposium 5.0 Client loaded however I need to access a Symposium 4.2 Express. Would anyone have the client that I could download, I don't have the cd's handy... thanks Martin

I enabled the virtual superloop 156 however I am wondering how many virtual cards this gives me? Also I want to confirm that on each virtual card I can program 32 sets? thanks, Martin

I am trying to setup the fax sending feature using the Nortel Fax Driver. The user is able to send a fax to a local mailbox using m3333. However anything external to their location will not work. I have checked the RPL list, the NCOS level on the ports which is set to international. The dialing...

I am trying to setup the fax sending feature using the Nortel Fax Driver. The user is able to send a fax to a local mailbox using m3333. However anything external to their location will not work. I have checked the RPL list, the NCOS level on the ports which is set to international. The dialing...

Hello Everyone, I am looking for the processor and ram specs for the new 1002RP running CallPilot 4.0. None of the manuals mentions the processor or ram. Where can I get this information? thanks, Martin

I have a setup where a customer has NACD which targets multiple NACD queues with different timers. The final target is MAIL which is 7000. Since we have cutover the CallPilot, the transfer to mail does not seem to happen. There was an application working previously which has been duplicated in...

I am doing work for a prison and they would like something where they could have an emergency button on a set which would automatically make the set go into handsfree and call the console. There would be some sort indication on the console that this if an emergency. I am open to ideas. thanks!

Is there any automated way of doing screen prints of the meridian mail system? thanks Martin

I am having an issue where users are getting an error when trying to access historical reports they get: An error occured while connecting to the server. Now everything was working fine for a couple weeks, now this! Any ideas? thanks Martin

Hello all, I am having an issue where when trying to send an outgoing fax of 48 pages it gives the following error: The message length exceeds the administrative limit for the sender's mailbox. Where can I increase the sending limits? thanks, Martin

Hello all, I have a question regarding CallPilot Access ports. I created an ACD DN which has 1 agent within it (The access port). I am able to acquire the ACD DN, however the Voice Port comes un as Acquired, Logged out. Has anyone encountered this? Is there something that i am missing...