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1.How to print out Daily Routine setup ? 2.How to switch off Daily Routine ? Thanks, jj

CC rel.6. Is there any way how to use Skillset Service Level Intrinsic in a script ? To create variable with formula calculating SVL or something similar? Thanks a lot, J.

Are every IP Phones 12XX backlighted - I mean 1220,1230,1240,1250 ? Thanks j.

Hi, We need to create Billboard for an Application: Calls Answered/ Calls Offered *100. It means without Calls Abandoned as are calculated in %Service Level. Thanks, j.

Hi, Is there any way how to programm ACNT key on the 1220 Phoneset? Thanks, J.

No Symposium just M1 opt11 ACD queues. How to create login numbers for Agents to be ready answer ACD IN calls? Please advice. J.

Does anybody use IP 1220 sets for Agents with Headsets ? We notice trouble.... NotReady key pressing switches off Headsets. Is it normal ? Many thanks for your advice, jj

We use IP 1220 + headsets for our Agents. The trouble is that after pressing Not Ready key headset feature is not working (is switched off). Thanks for help, j.

Hi, How to access setup please - COLOR*SET is not working. Many thanks, j.

CS1000. How to find out our ROC setup (for value 0,1,2) ? Thanks, j

CS 1000. To set CLS FBD we need to remove EHT and FDN numbers -how ? Please advice. Thanks, J.

We are trying to install Sybase driver from CCMS/database/ASE 12.5clt/setup.exe on the Windows 2008 Server. Unsuccessfully - installation is not starting at all. Is the driver on CC6 REV.10 installation CD compatible with W 2008 or there is necessary to use another one? Thanks, j.

Hi, Nice 8.9: Nice CLS, Nice Monitoring, Logger, Storage. How can I setup Nice CLS database backup to the network and to the HP DAT72 tape ? Thanks in advance, j.

Hi, What is the compression and bitrate for G723 53 codec? Many thanks for info, jj

A lot of these messages every day. What does it mean ? Thanks in advance jj

Many thanks, jj

CS 1000M rel 4.5. We need to expand SIP Access ports. After downloading keycode files from Nortel web site – what posibilities we have to implement it, can we use Element manager ? Many thanks in advance jj

Nortel CC6+CS1000. Perhaps after mooving to IE rel.7 or maybe after SU 4 implementation we are not able to manage Call Presentation Classes via CC manager (are not displayed at all). In the database we can see CP Classes setup including all parameters as were created in the past. Everything...

CLS FR2 forbids external calls . . . both incomming and outgoing. How to allow just external DID incomming calls? Thanks, jj

To remove AST functionality we use ... ld 11/chg ITEM ast x0 Is it correct way, isn't there database corruption risk? Thanks, jj