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Hello all, I have a real stumper - even our vendor is stumped (who I used to work for), and unfortunately we are running Avaya NES Contact Center 7.0 so our support options are limited with Avaya. We have a redundant CCMS, and two separate CCMA (non-replicating) that were all working fine. One...

Hello all, I am working on a CS1000 with CCMS; CS1000 is at 6.0 and CCMS is at 7.0 (er, Avaya NES Contact Center 7.0). Site is looking at putting in a Genesys call center solution. Site has a Genesys consultant, however, he does not know CCMS or CS1000. As I understand it, if you want...

Hello all, Is it possible to get inbound name display on NI2 calls w/o NDS in the RCAP? I had always thought that NDS was 100% required, but I'm at a site where they are getting name (or at least some of the time) and none of their DCH have NDS. They all have just "COLP". I've also seen...

Does anyone know if there is a mis-dial prevention PI patch or similar for release 3.0? I've not had much luck with keyword searches on ESPL trying to locate one ... thanks in advance! Matthew - Technical Support Engineer Sr. http://www.linkedin.com/in/matty79

All, My NTP's, my training books from class, and my memory from 6.0 class all say that these commands should be in PDT: joinSecDomain leaveSecDomain statSecDomain However, I'm in a PBX that is not currently registered to the sec domain (installers used ! in passwords, aargh), and wanted to...

Anyone remember the logging level descriptions for 0-7 on the PDT command "syslogLevelSet <task> <level>" ? I seem to have lost this. This is for sigserver tasks on PDT shell. syslogLevelSet [tid|name level] Set the log level for a task, given by task ID, or task name. The level is a number...

Can someone confirm for me what sets the time on digital sets via CardLAN - is it Lamp Audit? If so, how often does that run? Time drift on CP PIV and CPPM aside, we have a customer complaining that the phones are drifting from the PBX itself. I know, I know, it's not a damn timeclock, but...

Hello all, For the first time, I'm setting up ESN5 on our SIP trunks so we can use NAUT instead of depending on the NCOS of the SIP trunks and prompting EVERYONE to enter an authcode... We have a CS1KM, a CS1KE, both at 6.0, and a standalone NRS. Currently, all the SIP trunks are NCOS 0 and...

All, We are converting from a 3D to a 4D dialing plan on our PBX. As part of this, I'm auditing some 2 dozen TF numbers that we have, to determine if they ring to a DID, or present DNIS numbers, etc. Our telco rep hasn't been the most helpful, so I'm piecing this together from what I've found...

All, We are currently going round and round w/ an Avaya / NES ETAS engineer (two, actually) regarding ESA dialing. We have a site that, due to routing requirements, has their 1-800 SPN's broken down further than just 1-800. We wanted to use SDRR / ARRN, but, due to the level they needed...

All, I have a couple sites that claim that with ESA programmed, they run into a conflict with SPN 180099 and they try to dial an 800 number in that SPN that includes the string 911. It goes to re-order. If they take ESA out, and they use BARS/NARS for 911, it works fine. Below is a printout...

Hello, We are working on a CS1000M running 5.0, connected via SIP to two other CS1000's (an E and an M, running 5.5) so we have an existing SIP service domain. As a new project, we are wanting to add new SIP trunking to an Avaya S8720. The SIP service domain is *different* than our existing...

Hello, I'm looking for a way to go thru and have CP reset all the MWI, just like the option that is in MM ETAS (or Tools, I forget) menu. I have searched high and low, even in the Support Tools and can't find it. I have a feeling I'm brain-dead today, but any help would be appreciated...

Question about FLTH: I know that "FLTH" is the number of failed logins to monitor before "LOCK" starts, and that "LOCK" indicates how long the TTY should be logged out for. Does anyone know the length of time between failed logins that the timer runs? Is it hard-coded at something, IE, 15...

Hello all, I am new to this forum, and have not read it in depth. However, I did search using the terms 2003, W2k3, 2k3, etc, with no luck. Does anyone know if PCP will work ok on Windows Server 2003 in a multi-user / terminal server environment? We are wanting to change out our terminal...

Hello all, I'm a Nortel engineer who's working with a customer on an H323 project with several non-Nortel PBX's. One of those PBX's is an Alcatel Omni PCX Enterprise 4400, Software release 6.1 The problem is that in our dialing plan, we (the Nortel) are sending a location code (or steering...

Hello all, I'm a Nortel engineer who's working with a customer on an H323 project with several non-Nortel PBX's. One of those PBX's is an Alcatel Omni PCX Enterprise 4400, Software release 6.1 The problem is that in our dialing plan, we (the Nortel) are sending a location code (or steering...

Hello All, I have two PBX's in an MCDN configuration with a PRI between them. Using CDP. Here's the scenario: Switch A connected to switch B. Call Pilot at switch B 7145 (a) calls 6644 (b) (ring 4 times) 6644 (b) FDN/HUNT to 7588 (a) (ring 4 times) WANT 7588 (a) to FDN/HUNT to 6900 (b) -...

Hi all, I have a customer who wants more than 30 MADN's. Their situation is this: --begin cut/paste-- This is a Futures Trading Company. They have several DN’s that they want to appear on more than 30 phones. In the morning, one of the traders dials the floor in Chicago in the morning, then...

Hi all, I know it's huge, but has anyone found on Nortel's support site if you can download the classic client for SCCS 5.0? I have vendor-level access including ESPL. Thanks in advance! ~Matthew Matt H. - Technical Support Engineer