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Have a 1002rp running Rel 4 and have ordered a new 1006R server with Rel 5. Question is: do I need to upgrade the 1002rp to Rel 5, then migrate to the 1006r -- or can I backup the 1002rp while it's on Rel 4 and take those backup files and restore them to the 1006r running Rel 5? I can't seem...

I've spent WAY too much time on this issue, but I can't get my SRG's 1140e sets to work in normal mode -- they only come up in local mode. The SRG is 3.0 and the CS1000 is 6.0, and they're connected via working SIP trunks -- the 1140e sets (in local mode) can dial the SIP trunk access code and...

We recently upgraded to CS1000M running release 6 with two UCM security servers. After running thru all of the various procedures, everything registered up and joined the security domain just fine. However, anytime that I log into the switch via TTY or SSH with a UCM account, I get the...

I'm having a little problem with a knowledge gap and would appreciate some ideas or insight. I've successfully configured LDAP sync with my Active Direcory, and now my AD information is sitting in CND with the attributes that I want to sync. So that much is working. The problem that I'm...

I have a customer who would like to implement the ability to sync Call Pilot mailbox names with CND. Their goal is to use the Call Pilot manager interface to drive name changes in their Corporate Directory. I've set up the CND/CP name sync and those names do show up in CND. However, when I...

After installing the SU06 suite of PEP's on CCMS 6, I am unable to complete the required step of running the Server Setup Configuration utility. The utility fails at Stage 5 (Call-by-Call database). When I removed the new PEPS, I am still unable to complete the Server Setup config utility...

After installing the SU06 suite of PEP's on CCMS 6, I am unable to complete the required step of running the Server Setup Configuration utility. The utility fails at Stage 5 (Call-by-Call database). When I removed the new PEPS, I am still unable to complete the Server Setup config utility...

I recently set up TM 3.2's Traffic Analysis and everything seems to be working great...... except that the Parse time and date is wrong. The date and time that shows is 16:00 on 12/31/1969, yet it shows that the parse was successful. What gives? Has anyone seen this? If so, can anything be...

I have an 1140e phone that's been connected to a MCS-5100 for a year or so. We're decommissioning the MCS and I want to connect this phone to a CS1K. Question for the group: How do you prepare the phone to accept Unistim firmware once it's been running a SIP load? There does not appear to...

Have TM 3.2 and have hit the books to figure out how to collect SNMP alarms from both a 4.5 CS-1000 and a 5.5 CS-1000e. Per the instructions, in the devices.txt file, I configured the 4.5 pbx to reflect a type of "CALL_SERVER" and I configured the 5.5 pbx to reflect a type of...

I am totally stumped on this one. I'm using Outlook 2003 SP2 in an exchange envirmonment. When I receive a message from one particular user (john.doe@abc.com) who is also has a mailbox on the same Exchange server, I am unable to either reply to john.doc@abc.com or forward the message to another...

We've successfully installed a large number of DM clients at our main site, and we use Lotus Notes 6.5. We are attempting to install the DM client at a remote site, using the same OS and installation method as the main site. We receive a error stating that Outlook.dll cannot be found. The...

We have Desktop Messaging (Version 4) for Outlook running, and for the most part, it works just great. The only niggle is that if we leave our computer logged in and running Outlook overnight, when we return to the office the following morning and click on the Call Pilot Message Store, we...

After applying SU07 and SUS0701 to our 4.5 web client server, several of our workstations can no longer run RTD's. Previously, they worked fine under SU05. When clicking "Launch Display", these workstations go thru the motions of trying to connect but instead get an error stating that there are...

When installing Telephony Manager 3 client, I'm getting an error "not a valid password" during the ODBC driver phase of the install. It's referring to the SMP database, and I am then offered the opportunity to change the password (user name appears to be "admin"). I have no idea of what password...

I've experienced the same error twice when trying to get the TM3 client to work on two separate TM3 installations. The error occurs early in the client installation, during the ODBC driver installation phase. I get an error stating "Not a Valid Password". It is referring to the smp.mdb file on...

We have SCCS 5.0 and are mostly using the "fat" legacy client, since that's what the supervisors grew up with. One of the supervisors has some scheduled reports that she would like to copy to another supervisor's computer. Call me simple-minded, but I can't find the instructions for...

It used to be that you could reveal the Admin1 login and password, along with the LAPW user/password combinations in LD 22. In Release 4.5 the information is mostly absent, except for the usernames. Is it possible to reveal the Admin1/LAPW passwords in Release 4.5 (assuming that one knows the...

Have a Call Pilot 100 with Desktop Messaging. Am using Outlook in Internet Mail Client mode. I'm able to browse my IMAP folders and listen to voice messages using my computer's multimedia, and I'm able to properly address messages, using the Call Pilot address book. However, when I try to...

Am looking for some guidance on how to configure a Nortel VPN Router 1750 running version 5 software to use pass-thru authentication to a Windows NT 4 domain. This customer is currently using a Cisco PIX and the Cisco VPN client to accomplish this and wants this same capability when we change...