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Hi, We are trying to have a single queue connected to agents located on 3 different BCMs. From what I know the BCM does not allow this setup. Would there be a product either from Nortel (Avaya) or a 3rd party allowing it. Thanks

Hi, I have a need to connect one of my server (Application)to a customer site via the Internet. This connection must be secure and automatic since the remote site will be providing hourly data to the server. The connection must be simple and not costly since we will have multiple connections...

OTM 2.2 collecting CDR via DBA for 8 Meridian 1. When DBA lose its connection to the PBX the CDR data is saved in the internal M1 buffer. To my knowledge, when the DBA connection is back the system should empty the M1 internal buffer...it doesn't! Does anyone know why? Can I set OTM DBA to empty...

Hi, Would anyone be aware of any problems with OTM & DBA when accessing the server using Citrix? Txs

Would anyone know of a Predicitve dialer solution for a Norstar system. We have a small call center with approx. 25 agents and we are not ready to spend a fortune for an enterprise type solution. Thx

Are there any issues when installing McAfee AntiVirus on a Server running OTM? We installed McAfee and since the install we are getting error messages fro the server and OTM Txs

I'm more from the Meridian world and I was wondering if there was anything equivalent to OTM for the Norstar and BCM. Is there a software platform to manage the Norstar and BCM solutions. From Nortel or not.

Is there a way to get the DNIS when calls are coming in instead of getting the CLID. We have multiple phone numbers ending on our Norstar and we want to look at the DNIS to welcome customer with the right announcement. At the moment we have dedicated lines...too expensive and not productive. Txs

Hi, I'm looking for a software solution to manage Telecom and IT Inventory. Ideal system would connect to the PBX to collect the maximum information available. Have any idea?

Is there a way to initiate a conference call for 15 people from a Meridian 1. I do not want to use an External service. Thanks

Hi, Can we use 2616 sets on a DMS 100? We are looking at buying a solution that would need to interface with 2616 ports (M1 environment) but we are in a Centrex environment. If it does work, would we lose some features or would be as if we were into an M1. Tx