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  • Users: toolhead
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  1. toolhead

    WISH LIST

    Its budget time and my supervisor asked me if i had any items for our switch, callpilot, and ccm . I can't for the life of me think of anything. Can you guys ? He said anything that will in the long run make our day to day maintenance lives easy.
  2. toolhead

    MAIN MENU CHANGE

    CCM 6.0 I was informed that i now must add a prompt on option 8 for polish. That will say "I need polish translation" on the 2616 and change my option 9 to say when transfered "I need spanish translation" I will create phantom ext's and tag them with the names. Please refresh my memory. How do...
  3. toolhead

    NEW SYSTEM

    We are getting a new system installed in 2 weeks. Its NOT the I.P office. But is an Avaya. And its I.P based. Does anyone have any clue?
  4. toolhead

    AFTER HOURS FORWARDING FROM ACD

    I have a freshly minted ACD group. I was ready to deploy when they hit me with a curve ball. They want the calls to be automatically forwarded to an off premise number at 5 pm. How can i make this happen ?
  5. toolhead

    FUNKY REQUEST....BUT HOW ?

    All calls to 963-7373 trigger the existing call-tree: Add a step: ”for Spanish press(5)” Message to be recorded, triggering SECOND TIER of tree: APPOINTMENTS (Spa) / REPORTS (Spa) APPOINTMENTS (Spa) message – autosave to x6844 REPORTS (Spa) – goes to exisiting number (I believe it is...
  6. toolhead

    Caller ID

    This is the setup , a shared secretary having the main and rollover for her two bosse. She can't see the name and number Of the inbound call on the rollover On her phone , a 2616 with 1 aom .
  7. toolhead

    REVERSE CDP

    Friday we moved 20 D.I.D's back from our remote site that were CDP'd. Today people were complaining that they could not reach the numbers from the outside. I outed them in load 87 in the remote site. And i simply added them at the main site on key 0.
  8. toolhead

    DELAYED MESSAGES

    Can anyone think of any reasons a callpilot would deliver messages at a later time in the day rather than when its left. The phone with this problem is a 500 set.
  9. toolhead

    NO DIAL TONE ON AOM

    Just programed two pick ups on an add on module. There not pulling dial tone. Any ideas ?
  10. toolhead

    CANT LOAD SOAP 3.0

    We recently let all our desktops upgrade to Internet Explorer 8.0. Not so good when your running Symposium 6.o. So i had to roll back my desktop to I.E 6.0. The problem now is when i go to log in i get told that i need to add Contact center to my list of trusted sites.When i click OK it then...
  11. toolhead

    SURVEY SAYS ?

    I have been at my present position for 3 months +, just came off 90 probation. The tech who was here before me is leaving for greener pastures. Out of no where comes a better opportunity for much more money and better benefits. Which now a days is nothing to sneeze at. Better hours, only the PBX...
  12. toolhead

    INTERMITTANT BUSY ON INBOUND DID CALLS

    All of a sudden we are experiencing busy signals on every 6th or 7th call. I stat the T1's when alerted and we always have plenty of headroom. I have spoken to another tech at another Hospital and they have began to experience the same thing. I believe the Carrier has replaced a piece of...
  13. toolhead

    CALLER ID

    I work in a Hospital, and have tons of 500, and 2000 ports that have no dn's written on them. Our main number 718-963-7272 shows up on all outbound calls. What i want to do is cfw my 3904 to my cell. And call it from an unknown dn , and get the dn im calling from. Can that be set up in my class...
  14. toolhead

    CATASTROPHIC RECOVERY

    Just wondering , The scenario is a option 81 with symposium and callpilot for what ever reason has lost power, the battery backup has failed and the switch has been down for an hour, no activity. What are the steps to bring it back up and processing calls. Please be as detailed as you like.
  15. toolhead

    CCMA PROBLEM

    Hi , Friday we shut down the symposium to move to a different UPS. This morning i tried to log in as an administrator and got the following : CCMA WEB SERVICE FAILED TO EXECUTE AS THE CCMA SERVER HAS NOT BEEN CONFIGURED CORRECTLY.PLEASE FOLLOW THE WEB SERVICE CONFIG GUIDELINES OUTLINED IN THE...
  16. toolhead

    HOW CAN WE DO THIS ?

    We are taking down the symposium to move the blade server to a rack, and change the UPS its plugged into. The problem is i still need my operators to be able to take calls from the main number. How ????Below is the TNB of one of my operators. TN 008 1 00 10 TYPE 2616 CDEN 8D CTYP XDLC CUST 0...
  17. toolhead

    CALL CENTER TAKE DOWN

    Due to a bad UPS , i have to take down my Call Center server and plug it into a new UPS. Are there any procedures i should take before and after ?
  18. toolhead

    CALL CENTER TAKE DOWN

    Due to a bad UPS , i have to take down my Call Center server and plug it into a new UPS. Are there any procedures i should take before and after ?
  19. toolhead

    WHATS IT SAYING

    Can anyone tell me what the raw CDR data from my Option 81 is saying interms of inbound and outbound calls ? L 000 00 8538 7548 036.0.05.12 044.0.03.02 06/11 09.35 00.01.36 0000 0000 L 001 00 3036 58 06/11 09.35 00.00.02 0000 0000
  20. toolhead

    AGENT LOGINS

    Hello Gentlemen I have built my Acd CDN and my call Que, i want to set up roughly 6 agents with logins... 2801 , 2802 , 2803 , 2804 , 2805 , 2807. Where do i go to put those in..oh by the way i have set up my test phone in contact center for testing, and it is acquired and waiting. I set up my...

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