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Has anyone had success deploying and running Avaya One X Communicator in a VMWare View environment? We can successfully deploy the client and test, however, we are trying to deploy to several hundred users. The issue we are running into is that each time the user logs in, they have to go...

We are using IP Agent, telecommuter mode, as-needed link. The documentation states: "As-Needed - Most non-call center multimedia users will be administered with this service link mode. The as-needed mode provides the Enhanced multimedia complex with a connected service link whenever a...

I have a customer with a Partner ACS 7. Only one phone is experiencing this issue, ext 11. When the user calls another user via intercom, the other user cannot hear ext 11 if he is using his speakerphone. This happens no matter what extension ext.11 dials. However, there are no issues using...

I am trying to find a way to simplify our vectors. We have several hundred vectors for different clients that have the same open/close times. The problem is that in the event we change our hours, each vector needs to be changed. I have experimented with VIV but cannot come up with a solution...

We use IP Agent rel 5.0 and about half of our call center works from home. We currently use the telecommuter mode (not road-warrior). We have had a problem where the agent loses the connection to the call server but it does not log the agent out of the ACD (still shows them as available). So...

I have a MedPro board that is currently set to auto-neg. I want to change it to 100/Full. I disabled ethernet under "cha ip-i" but when I try to "cha ether" the switch responds: "Use the change/display ip-interface or list ethernet-options commands instead". However, I cannot tab over to...

We are doing a minor upgrade from 2.1 to 2.2 load 118.1 next weekend. Does anyone know of any "gotcha"s with this upgrade? Thanks!

We have an S8700 with 1 VAL board. We have many short announcements so our board is not very full. However, we already have a total of 150 announcements and it appears that there is a max of 256 announcements...is this true? or is there a way around this? Thanks for your help!

We are currently looking at screen pop solutions for our call center. We already have a web interface application that our agents use. They pull data from the phone display (VDN) to use in the application to identify the call type. We have a CTI server we use for our NICE Call recording...

When we receive calls to our call center, the phone displays the message: Trunk Group X to XXXX Vdn Name I would like to change what is displayed to read: XXXX Vdn Name to xx Skill Any ideas? Thanks!

We just upgraded to a S8700 and are in the process of converting our local circuits to ISDN PRI. But I have a couple of questions. In the Avaya documentation, it mentions that you need a TN765 Processor interface to administer the interface links. But it also states that is for a SI...

We have used straight Ts for our local service for quite some time. We have a NICE logger v.8.8 (trunk side). We are changing our Ts to ISDN PRIs. I have been told by NICE that as long as the PRIs are still the same framing (ESF) then there is no problem. Just double checking. Have any of...

We are getting ready to implement Service Level Maximizer (currently used EAD-MIA). I would like to know if anyone else has implemented? Pros, cons? Are there any "gotcha's" when implementing? It seems very straightforward. Thanks!

We are running into issues trying to install the NICE client query application on our desktops. We are running NICE CLS Query 4.35 and are trying to install on Windows XP. Does anyone have detailed installation instructions? Thanks!

We are upgrading from a G3si to a S8700. We have Telecorp wallboards that connect to the si via a data module. We have been told that the Telecorp wallboards will not work on an S8700. Does anyone know if this is true? Thanks for your help.

We are looking at implementing a thin client environment (Windows terminal services) for our remote IP Agents. Avaya has informed us that the recent releases of IP Agent will run in a Windows terminal services or CITRIX environment. Has anyone implemented this or have clients that are running...