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Has anyone been able to get a 5603 handset to work with the OpenPhone 27 style RFP's (RFP32)? Trying to get one to subscribe, seems to get so far and fails; the syslog output from the RFP shows: "CMI: handle_pin_memory_req (PPN 42): wrong/missing pin or ext. number?" Am I flogging a dead...

Hi all, We've got a IPO406v1, and have always had a problem (right from v2 when we got the system) with call queueing... We really want the call to stay in the queue (and display as still being queued in SoftConsole / PMP) until it's answered on one of the phones in the group, rather than it...

Does anyone know the 3.2 Maintenance release date? I thought that it was supposed to be Friday 13th October, but haven't seen anything on the Avaya (public) website yet.

Just come across a strange problem since upgrading to 3.2.17 If a user with an analogue (or DS) handset gets a call and wishes to park it, they used to "transfer it" to *60X (where X is 1-9 (but I guess 0 would do too)) and would hear the "beep-beep" confirmation tone, and the call would be...

I've just upgraded (again) from 3.1.65 to 3.2.17; all looks relatively OK, however in Manager we get a warning which says "Field 2 must be 255 to be valid netmask for specified IP address". Our subnet mask is 255.255.252.0; if I change third octet of the subnet mask to 255, then the error goes...

I upgraded VM Pro (along with the rest of the switch) the the May maintenance release (3.1.56) last night, and all seems OK, except one problem with VM Pro. VM Pro was previously at 3.1.15, and is now at 3.1.21. Our incoming calls are routed to a VM Pro module, which tests various conditions...

Hi all, I need to stop one (or possibly 2) users from being able to call a specific extension, whilst still allowing everyone else to call it and external calls to be allowed to come in to it via it's DDI number. I believe I can't use a user shortcode (eg. 1234,,Busy) as I think that...

Hi there, I'm trying to create a VMP module that will allow one of our users to call into the IPO and pick up a parked called from a specific park slot. This might sound a little strange, but here's what I want to do. A call comes into the switch board for Fred. Fred is out of the office, so...

I have a Pix 515UR running 7.0.2 for a while now, with few or little problems, however one of them requires us to upgrade to 7.1.2. Without making any config changes other than: no boot system flash:/pix712.bin boot system flash:/pix702.bin when the system comes back up, internet access is...

Hi all, I'm trying to get phone manager to log in via VPN. Our set up is as follows: Client running Cisco VPN Client -> CableModem -> Internet -> Pix515 -> Cisco Switch -> IPO 406(v1) When logged into the VPN, I can ping the IPO; I can even run SoftConsole with no problems what so ever, the...

Can anyone point me to a breakdown of what all the different types of analogue CLID types are that are offered by the IP Office; eg. What's the difference between UK and UK20; what's the difference between FSKA, FSKB, FSKC, etc Thanks in advance

Having switched phones from 2030DT's to 5410's, the most common thing that users complain about is that there is no time displayed on the handset. Is there any way of changing the display to show the time - either where the name or extension currently is displayed?

All, I have a rather stange ICMP issue since upgrading to v7. The following happens when trying to do a ping from a machine (either in DMZ or Inside int's) to a machine past the outside interface C:\>ping www.bbc.co.uk Pinging www.bbc.net.uk [212.58.224.124] with 32 bytes of data: Reply...

Just been trying a few things out with 3.0DT release, and have come across a problem with incoming calls being transfered to our CLI POTS phones. Whereas in the past, it would pass the calling extension number AND the incoming CLI, it now only passes the internal extension number. Has anyone...

Have a problem with a user that uses login / logout (from the phone, not PM). The user is normally disabled from a particular hunt group, however when they log out (disabled) and then log back into the phone, they are magically enabled in all HG's. The user needs to remain disabled from the HG...

I have the requirement to set up Call waiting, however not for internal call, only for external calls coming in on the DDI number. I've managed to do this by setting up a shortcode *29*N which has the feature code of DialCW. In the incoming call route, I've got the destination set to *29*2270...

Hi all, I'm looking for some help migrating a webserver farm from one ISP to another. Our customers require zero down time, or as close to it as possible. We are not moving servers, just changing the IP addresses of these. Also we do not administer all of the DNS entries, so just "throwing a...

Hi guys; Hope you've all had a nice Xmas; just looking for some ideas on the following. We have one softconsole user, who sits at the main reception desk, and answer the majority of our incoming calls. On occasions, she's on the phone, and another call comes in. This shows up correctly in the...

Is it possible to have a shortcode invoke more than one functions? I'll explain what I want to do, and why. We are currently running 2.0(18) and softconsole 2.0.9. When using the BLF's within softconsole, the operator does a supervised transfer by first double clicking on a BLF; which works...