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I would appreciate any assistance on this. I have a MICS 6.1xc with PRI. My client wants to forward an extension to their cell number which is long distance from the office. They are using LD codes and the problem is adding the LD code to the forward number string. I enter Feature 4, Route...

I am having trouble upgrading a NAM 4.1.05 with Access 6.02G to 4.1.05 Access 6.02H The upgrade is required because of misdirects on calls to the AA going to individual mailboxes. This is a Centralized system on two MICS 6.1's Here's my problem... When I boot up the NAM with the boot disk...

I have a client that wants to add a Prelude ACD to their existing MICS 6.1/CP 150 system. The question is, can I take and existing NAM 4.0 cabinet, wipe it clean and then install the Prelude 3.6 ACD software to make it a stand alone ACD? If so how would I proceed? Thanks in advance. FLCTech

I have a 6.1 MICS with Analog lines and Call Pilot 100. Over the past few days the system has reset itself for no apparent reason. Prior to the restart the Test Log shows EVT:137 S8, I can't find this in the manual. Does anyone know what this EVT:137 Message is? Also, as I cannot find this...

I have networked two MICS's 6.1xc and a NAM 4.1 used as Centralized Mail. My problem is that some calls to main Target Lines that should be answered by AA are going directly into mailboxes. I read that this problem on a non-centalized mail system can be resolved by changing the Redirect DN to...

My first post, looking for help! I just networked 2 MICS's 6.1 xc both sites, e/w NAM 4.1.05 Centralized Mail. MCDN with SL1 trunks on a dedicated copper Circuit and each site has its own dedicated PRI. All works fine except occasionaly calls to main target lines that should go to AA on 0...