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I recently upgraded a customer that is 5+ hours away from an old MCD 6 system to a new controller with Release 10. Unfortunately, I forgot to check if I could get remote access to the system before I left. I tried to login from home to set up a new employee and got "Forbidden You don't have...

Just got a new console from Mitel to replace one on an SX-200 AX. Shows a "Main DL Error" and resets. Mitel KMS is no help. Anyone here dealt with this? Or has Mitel made the stupid decision that new equipment won't work with the SX-200 anymore?!

I'm working on my first brand new 3300 CX II with U-Boot and a new SSD with Release 9.1 on it. Monitoring the serial port, the boot sequence ends with this: "Welcome to emergGive root password for maintenance (or press Control-D to continue): random: nonblocking pool is initialized" Pressing...

Yesterday I spent hours trying to get SIP trunking between a 470 and Comcast working. Incoming calls were OK but I got a "Call Failed" whenever trying an outgoing call. Comcast tech support was little help. They just told me there was "something" wrong with the header but couldn't tell me...

I have a motel customer with an employee that wipes down the console without unplugging it. Normally, I'm able to figure out what their pressing of random keys has screwed up and I can undo it, but his time I'm stumped. One of the rooms can no longer call outside. The bizarre thing is that when...

I'm not that familiar with the NEC systems so I don't know all the features, etc. I have a customer with a small motel that has three answering positions: the front desk digital set, a cordless phone and the auto-attendant. I think someone dialed something on the cordless that has taken it out...

You'll have to forgive me if this question seems stupid but my only experience with the IP Office has been the maintenance of installed systems. A customer of mine was given a IPO 500 V2 controller and he wants to use it to upgrade the pbx at a hotel he owns. I've calculated that this will...

Is it possible to have two PMS interfaces on a single PBX? I have a hotel that is now two hotels in one with two separate PMS systems. I programmed IP port 61320 for PMS and got the interface working via iPocket on one PMS. I then programmed IP port 61321 as a second PMS port (form 34 accepted...

A little over a year ago I had to convert a system in a hotel from a CAS T1 to Comcast PRI. I knew nothing about the Neax at the time so this forum got me through the change with few problems. Now I have another site with the same system that has to change to Comcast. I went through the same...

I have an SX-200 MX ICP Release 5.0.0.18 that doesn't call if you set a wake-up using the embedded voicemail. Wake-ups set from the console work OK. I don't see anything in the manual indicating that there is any special programming needed to get this to work.

I have to change an old 2000 IVS system with a CAS T1 to PRI. I know nothing about this system except what I've learned in the last few days. The person who previously maintained the system sent me a copy of the ISDN manual and the password. I was able to install the D channel handler OK (I...

Long time SX-200 programmer. First time 3300. How can I, if possible, get the equivalent of an SX-200 LDN? I need to ring a console and two sub-attendant phones on incoming and dial "0" calls. Thanks.

I have an SX-200 ICP with a bad hard drive. Can I replace it with any IDE drive? Have CDROM and MOSS sheet. Will I have to put files from CDROM on a CF card?

This is the first time I am working on a Legend, so I have been using only what I was able to find on-line for manuals, etc. I need to change the main greeting to say a different company name. I can get into administration but when I dial "7" for greetings, it only gives me two options: 1 for...

Need to connect an incoming ground start trunk to an outgoing ground start trunk via the attendant. Tried procedure in manual but system keeps console in conference instead of releasing trunk to trunk. What should I check?

Our system has the following problems. This is the first one I noticed. It chatters away very noisily as if it is testing every port nearly simultaneously. After a reset, it will begin testing ports one at a time, but the chatter of relays soon grows to a din. This does not, however, seem to...

Moved to facility with Definity PBX. One group wants to keep using their old key system. Have KSU and FXS channel bank from old offices and found spare TN767's left over from upgade of PBX. I've tied PBX's together using T1's and connected channel banks to CO T1 lines, but before I maybe waste...

Moved to facility with Definity PBX and Intuity MAP5/P Release 4 voicemail. Old inhabitants provided most passwords so that voicemail greetings could be changed, etc. except for one line in sales office. No one knows craft password for Intuity. Have all floppies and tapes. Can I boot from...