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I have two SX200 systems that every once in a while will have 3/4 of their trunks seized but no one on them. I believe this is caused by them doing trunk to trunk transfers. I am afraid that I am missing something in Form 13, but I have other systems with the same settings in Form 13 and they...

Is there other ways of setting which lines ring on which phones other that forms 603 and 604 on a 1232? I ask because at a hotel that we service, the main set at the front is the only set that rings even though in forms 603 and 604 all jacks are programmed to ring immediatly on all lines. What...

I programmed in a simple CCR tree on a CICS. Whenever I press * during the greeting I go straight to the attendant even though I have it programmed to repeat the greeting. Any idea why this would happen? Thanks

Over the holidays I had a customer loose all the voice mails on their Sx200 system. Aside from the "message life" option, is their any other options on the Mitel Express Messenger card that would cause the system to delete old and new messages? Thanx a million!

I have customer with a MICS that when you park a numerous calls, when you try and pick them up at another extension, you end up picking up the wrong call. It is like the callers are being bumped to different park codes as calls come in. Has anyone ever experienced this before and if so, how...

Where can I find a listing of alarm codes and their definitions. I need to find out what "ALARM 75 44-0" is. Thanks!

I am working on my first PRI card install. I have only done NSUs up till now. I always did the LAN connection to program using IMAT, but for the PRI card I cant connect because the card is a referb and I am afraid the ip address isnt 192.168.1.1 or that the PRI card doesnt support the LAN...

I have come across this problem 3 times now. I always install the Express Messanger VM card in slot 8 of of the first SX200 EL cabinet. About a month from the install date I get a trouble call about customers getting dead are when they call the VM. Ports on the card answer the call but do...

I was just wondering what settings everyone uses in Form 11 for a Dataset 1103 on an SX200 EL 19 3.2. I ask because I am meeting with a customer and his PMS vendor who is saying that the names of the people in the rooms are not updating themselves when a new guest checks in. I am wondering if...

Is Flash 1.7 software not compatible with some of the newer MICS software??

On an SX200 EL 19 3.2 I am having two major issues: 1. A caller hears 3 rings before the phone system presents the call to the console. 2. When a receptionist transfers calls to a cell phone, the phone system doesnt recognize the termination of the call. This eventually causes all the trunks...

Can you have an answer dn on a 7100 set? I couldnt seem to get it to work. Thankx

I was just wondering if you can change the polarity of the printer port on an SX200 ICP because the call accounting software doesnt recognize "space". Thanx

I recently installed an SX200 ICP with an NSU for my T1 trunks. The customer would like their DID number sent for caller ID. I know this is possible with ARS-Digit Mod and IMAT, but I can't figure it out. Can anybody help? Thanx

Recently I tried to install a few phones on a station module of a MICS system. The phones would not boot up so I checked the status of those ports in Maintenance and it said "Deprovisnd". I have never seen this before and can't find out what it means. Can anybody tell me? Thanks a million.

Recently I tried to install a few phones on a station module of a MICS system. The phones would not boot up so I checked the status of those ports in Maintnence and it said "Deprovisnd". I have never seen this before and can't find out what it means. Can anybody tell me? Thanks a million.