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  • Users: bhatche
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  1. bhatche

    Call Presentation/Ringing State

    I have a phone with many lines (SCR appearances) on it that I am considering changing to an agent phone, but I am wondering if one of the other lines that appears on that phone is in a ringing state, will it prevent Symposium from routing a skillset call to that agent even when key 0 is in idle...
  2. bhatche

    Dialect Headline - Activating Messages

    Does anyone know how to activate a predefined message in this application? bhatche
  3. bhatche

    Setting Application Short Calls Threshold affect App Lvl Rpts?

    For example, if I set the Short Calls threshold to 10 secs will calls under 10 secs be excluded from the reports (i.e., Application Performance)? Are there any Application level reports that I would be able to track those <10 secs calls on? So far all I see is Agent level reports with a Short...
  4. bhatche

    Calls Offered vs Calls Presented - Symposium Reports

    Does anyone know the difference between the Calls Offered field and the Calls Presented field in Symposium reports? I cannot find a definition for Calls Presented in the Data Dictionary NTP. The Calls Presented field shows up on the Agent Performance report. Thx. bhatche
  5. bhatche

    Key 0 In Calls Key works once then stops...

    I have a 2616 phone set up as a Supervisor. When I installed the phone, we were able to log in once, then we logged out, and then when we go to log back in nothing happens when we press the In Calls key. The display just keeps saying "LOGGED OUT". If I go to another phone and log in with the...
  6. bhatche

    SCCS - Auto Logout Agent based on Time?

    RLS 04.02.06 - Is there any way to automatically logout an agent based on a logged in duration time or time of day intrinsic? I understand that you can put a set in NRD or MSB, via the CPC, based on time a call is presented to a set and not answered; returning the calling party to...

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