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CMS ACD calls VS TASKE Total calls off'd For a Split/Skill summary monthly report CMS (version 14.1) reports 26194 ACD calls with 1110 Aban calls. (= 27304) TASKE (version 8.9.3283.0) reports 27077 Total calls Off'd with 1097 Total Long Aband. (= 28174) I am trying to figure out how these...

Mike, Got a doozy. I wonder how these can have different L2 Audio / signaling ??? Dave’s phone 13132 (9640)FW3.00 L2 Audio 6S L2 Signaling 6 L3 Audio 46 L3 Signaling 46 ---> Mike’s phone 13584 (9621G) FW6.020S L2 Audio 5 L2 Signaling 5 L3 Audio 46 L3 Signaling 46 Both phones in the same...

is there a way to not show the caller ID on ACD calls. Our help desk team looks at the phone and ignores problem callers.

I have a strange problem. Below there are 2 traces: --TOP TRACE WENT TO THE – 91952814****(good)– Bottom trace skipped my input replayed (collect 1 digits after annc 76111 for none) (BAD) Any ideas ???? list trace vdn 13502 LIST TRACE VDN vec time...

Verint 7_8sp1_16patch78148 / Avaya CM 5.2.1 I am asked to make a change tonight on the Verint server: Encrypt media stream Set to YES. will this break the calls being recorded? The message states that I will need to restart the recorder. it also says that the maximum storage capacity...

ok Telecom GURU's This is the best place to get answers... Here is my issue: When I vpn to the network, launch One X, then check my voic3eail or have to put in conference bridge the digits are sending twice. why is it sending twice? This only happens on a VPN. When I'm on network one x...

Is there a way on the 46XXsettings.txt file to add a favorite to all phones that would have the help desk number ? I want a button on all phones that dials a 5 digit number.. ################### Home Idle Timer ######################### ## HOMEIDLETIME is the idle period in minutes before...

Hello, I have about 600 DID numbers and the users always dial 10 digits to call each other. How can I force the call 91319####### to strip out 7 insert a 1 and make a 5 digit call? I think I am stuck on route pattern where it looks at Grp. No. This is a trunk group to PSTN? How can I make it...

Hello, Is it possible to get the 3641's working without an AVPP? CM5.2

all of a sudden the end user launches CCE DESKTOP 3.0 and they are getting “AS GUI HOST has stopped working”. any ideas? CM5.1 CCE 3.0

Why in the world would someone cut the feed to the street? The building changed ownership. I went to bid some cat5 drops and in the telco closet the feed is cut. It is cut near the ceiling so it was no accedent. It's the black two hundred pair that goes out the roof to he pole. Why? Anyone seen...

Hello people What do you think on this? Lync users cant dial international. no ARS140) 404 Not Found (No route available) | | | (140) 404 Not Found (No route available)

Mike, What do you think on this? Lync users cant dial international. no ARS140) 404 Not Found (No route available) | | | (140) 404 Not Found (No route available)

I want to try pushing the NOW button: I finished removing all the sig groups that were OOS. Do you think this will cause a disruption? Does anyone have any ideas what to try? Thank you! System Manager 6.1.0 (Build No. - 6.1.0.0.7345-6.1.5.115) Software Update Revision No: 6.1.8.1.1551

Hello, Would anyone know why a sip phone dials 4 digits, and the trace shows(below) a 4 digit call, looks like it is going off net and back on net. Is the system manager inserting the digits? Why would this be like this? Aura 6.0 st trace station 3999...

vdn page 2 has these options: What option will ring all idle phones at the same time. This group of 50 agents wants to have the fastest one to pick up the phone get the call. DDC - Direct Department Calling (DDC) is also known as "hot seat" distribution. The system starts with the...

Hello great TEK-TIPS people. Question with Service Observing, Is there a way that I can Service Observe without the Agents hearing the tones, just the callers? Here are the settings: SERVICE OBSERVING Service Observing: Warning Tone? y or Conference Tone? n Service...

when i dial 9, 911 / THE SYSTEM INSERETED DIGITS: 1323 , AND GOING OVER rp 89 / i HAVE THE ars FOR 911, SUPPOSED TO GO TO rp 911 10:51:09 TRACE STARTED 12/05/2011 CM Release String cold-00.1.510.1-19009 10:51:09 active attendant 4105 cid 0x2996 10:51:14 dial 911# route:ARS...

I have 2 trunk groups that have ds1 boards OOS. If I change hunt group, pull out OOS members, will that cause anyone active on a call to be dropped? Also will the members shift to the 1 position automatically? Thank you for the help!

Got N ISSUE Trying to get screen pop working… here is issue: The instructions above say : 1. Login to one-X Portal. 2. Click on the Configuration tab and scroll down to the Screen Popping section. But when we scroll down there is NO SECTION THAT SAYS SCREEN POP!