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I have a client with an Inter-tel Encore CX. They want me to make some programming changes to the system. I have an Avaya background and am unfamiliar with this system. according to what I have read so far I should be able to access system programming from ext 20. it is not allowing me...

Hello all, Came from an Avaya background and new to this system. Norstar Plus Compact ICS. System had 4 line keys on all the phones(6 in total). Now line 3 seems to be missing when pressed from a phone. I verified that the POTS line is working and even swapped it with line 4 so it's not a...

I'm looking to eliminate clients 8 POTS on an IP406 V2. Anyone have success with using a Voip provider?

We have a IPO 406 v2 running 3.2(55). An IP line goes from the IPO to our Definity G3 via a point to point T1. If an IPO user calls an extension on the G3 it will go to busy if not picked up in 3 rings or less. If a G3 user calls an IPO extension it will ring until picked up(as it should)...

Hello all. I have been thrown in the deep end and could really use some help. We are currently using Cisco 1700 series routers in our branches. They are connected to our 7200 in the operations center via a PTP T1 and a ISDN dial backup. Fios is now available in one of our branch areas and I...

One of the subscibers on our merlin messaging system cannot get ino his mailbox. He gets the message," You cannot get your messages now because your mailbox is allready in use, Please disconnect, Goodbye.". It has been like this for 3 days now. He claims he pressed one to record a message and...

I have a G3si R12 with communication manager 2.2. Can anyone show me how to connect an Asterisk box to our Definity? I would like to use H323 trunks. Does anyone have a sample h323.conf and extensions conf. and a sample setup on the G3? Thank you.

Hello all. I have a Definity G3 rel 12 and recently had a Medpro and clan installed to enable IP trunks to our new IP Office site. I picked up a 4620 SW IP phone and also built an Asterisk box. What i'm looking to do is Convert the 4620 SW ip to SIP make it an extension on the Asterisks box...

Hello everyone. We have a Magix 2.1 V8.0 that is connected to our Definity g3 comm2.2 by a PTP T1. Every morning I have to busy out and restore the 100DCD slot to get our interoffice dialing up. Now it is like 3x a day. Data is always fine. Here are the details: The point to point is split...

Is there a way to set up a tree type mailbox in the intuity AUDIX? I want to give people the option to go to our VRU without telling them to *T XXXX. I thought about pressing zero but isnt that global for the operator?

How do I setup ipoffice in ECAS? is the smdr data stored on the management pc? What is the file name? Can someone send me a musiconhold.wav file? I tried to tftp one but it won't play. the file was under 500k but i don't think it met the other specs. Is IPoffice that picky? Does anyone have...

We have a magix release 1.5 v.60 in hybrid mode. I am trying to renumber an extension 7101 to 3323. The system renumber will not accept 3323. I printed the dialplan and see other numbers in the dial plan that are in the 331x range but nothing in 332x. Do i need to add 3323 n somewhere and how...

Our system is a Merlin Legend. I am trying to renumber extension 7121 to 6406. the system won't let me. Upon further investigation it seems we have a x6406 but it is not in use. how can I delete this x6406 thru winspm?

Does anyone out there know the error codes for eCAS? We are getting a message number 102 and 105. Of course this happens right after our maintnace agreement expired.

Definity prologix rel 10. no auto attendant DID#'s direct to phones all othe calls go to the call center The system is currently setup during regular business hours to continue ringing until a live person answers the phone, however because this was a holiday is there a way on the Definity...

I just purchased the Netport serial to Ethernet adapter and would like to use it as an alternative to Socket Magix. Has anyone tried this. I installed on Friday but could not connect to the magix. Is it possible that I need the 355A adapter? or maybe a null modem adapter? Do i need to tell...