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Has anyone ever tried connecting a lineside T1 card from one PBX to a lineside T1 card in another PBX? Will this work?

thread798-1659701 Has anyone found a solution> I too have a need to have a user at location A, go off hook on their multiline phone and have it ring in on 4 different networked Nortel CS1000E. So if location A goes off hook (could be a hotline or they could manually dial a number or have the...

I have a script to add sets to a Nortel. It retrieves data from a spreadsheet and inserts at the correct prompt in the PBX. The first pass works flawless. Any additional pass, the script stalls at the "DN" prompt. It stalls for about 10 to 15 seconds and then resumes at normal speed until it...

Hi, We have a Nortel CS1000 and a Nice Perform Version 3.1. We also have a Rockwell Spectrum and Nice Perform Version 3.1 Currently all inbound PRIs for our two contact centers come in from telco, connect to the coupler and then to the Nortel or Rockwell. We also have tie lines between the...

I thought i posted this question but I can't find it so here it is again. Anyone have any experience with SAP BCM? We are looking to install one and SAP recommends using a SIP media gateway such as a Mediant 2000. I am thinking that our CS1000E should be able to provide SIP trunks. Any...

I found this closed thread and it looks like an answer had not been found. Wondering if since the date of this original thread if anyone now knows what causes this and how to clear/correct this. The suggestions were to unplug, then plug the phone in. We have tried that but that doesn't clear the...

I searched through the threads for this and found a few but none of the threads indicated that any of the suggestions resulted in correcting the issue, so here I go. I am trying to allow trunk to trunk transfers so that our call center agents can call back customers, then transfer them to a...

Looking for feedback on Nortel's COAM program. The good and the bad.

Does anyone know what this is and how I can delete it. Looks to me like software corruption because we do not have "CUST 2" programmed in this PBX. All other TNs (159 X) are programmed as PRI Tie Lines. REQ: prt TYPE: tnb TN 159 3 DATE PAGE DES TN 159 03 TYPE SATT CDEN SD CUST 2 PRTN...

Has anyone used distribution lists. Trying to find an easy way to send a message to a large number of users (but not all, therfore no broadcast) but looks like each distribution list needs to be created and maintained manually. Any ideas how this can be automated, such as file importing?

Does anyone have a solution for opening 2 Procomm sessions at the same time, on the same pc. When I try to open a 2nd data terminal window, the session opens fine. I then select an entry from address book and click on dial. I then get an error (pop up window)which says, "A Telephony resource is...

I need to add an additional NPA to all of my Nortel PBXs (54 of them). I want to route this new NPA the same way as an existing NPA. Does anyone have a script or can assist in creating a script that will; 1. Print an existing NPA. 2. Add the new NPA using the RLI printed in step 1. The script...

I need to add an additional NPA to all of my Nortel PBXs (54 of them). I want to route this new NPA the same way as an existing NPA. Does anyone have a script or can assist in creating a script that will; 1. Print an existing NPA. 2. Add the new NPA using the RLI printed in step 1. The script...

I was asked how difficult it would be to route all 411 and XXX-555-1212 calls to a directory assistance service (one number). Does anyone have any ideas how this can be accomplished on Nortel's Meridian PBX? We have 11Cs, 61Cs and 81Cs. The 411 is a piece of cake but the 1XXX-555-1212 has me...

We have a Nortel 81C with 6 network groups. Yesterday morning the sytem started generating ERR5425 codes. (Buffer to the PRI (QPC720) hardware has overflowed.) The T1 circuits involved are not QPC720 cards, they are DDP cards. Additionally, callers are complaining they are getting dead air when...

does anyone know (definitively) whether call forcing will delay a call waiting in queue, to be presented to an analog agent. I know it (call forcing using the force timer) works on agent queues with M2216 sets but I am not sure this works (delays the call) in queue with analog agents (lineside...

Our CTI guru has asked me if there is a way to remove the ringback a caller would hear when they are transferred to a queue. I do not know of a way to do this. The queue has RAN treatments and music but these are only heard once they are in the queue, not during the transfer. Any ideas?