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What is procedure to look up a customer in Oracle Icare at the POS by last name? (Example search by phone number is # number) Also is there the ability to search by first name? With thanks

Items being rung through our API are not depleting the quantity of items on hand. The API is linked to its own order type. Also should future orders be depleting an item quantity on hand when they are placed? Or not until the order is fired? Thanks in advance for any help.

Was pretty sure there was a stored procedure for closing all tills (or similar) but can not seem to find it. Any one point me in the right direction? Thanks

Just wondering if anyone has installed this and if the software is typically installed on the RES server or a standalone. Thanks in advance.

Wondering if anyone has a tip-out / tip pooling SIM for Micros 3700 they are willing to share? Thanks in advance

Having an issue with discounts working on items that are shared between seats or bills. When we do this the item discount drops off. The share option is not checked and greyed out (although a number of our older discounts the option is checked but greyed out) The help here says to refer to the...

Wondering if anyone has a SIM they would like to share. Looking to print the beers locally and add some verbiage to what prints so we can send it out to the table when someone order one of beer flight combos. Just needs to pick up the menu name from the comobo. Thanks in advance

Looking to make one key that will change the order type (TOGO), start a cheque and name it TOGO, and then accept orders. SIM, smart key or macro? What is the easiest way to achieve? Thanks in advance

Trying to restore a 3700 5.5 database from the command line and get the error "MICROSKeyBackup.mbz5g3 does not exist. Unable to restore passwords and keys" Any help appreciated.

We have changed all our workstations over to workstation 6 and 310 with RES 3700 5.5. We wrote some custom OpsDisplayUser files so our screens would use full 1920 x 1080 res. Now hoping to change the POS OPS on the server to this size as the workstation 6 layout does not fit. Anyone know how or...

Anyone know where i can find the variables used for "OpsDisplayUser" So far have just been grabbing them off of existing Opsdisplay files but would like to see what else is available. Cant find it in the database or them designer but remember seeing it somewhere.

Giving our system and overhaul/update including making some 1920x1080 touchscreens for our workstation 6's and tablets. Two things I want to do and cant figure out. a) Have the servers sign in screen also show their open check slu. I can do this showing all the open checks but cant seem to find...

Anyone have a hack or advice for getting a workstation 6 - 620 working with Micros RES 5.5.3. Thanks in advance.

Wondering if anyone has this running stable live and no issues with reporting and autosequence printing. (or anything else) Thanks in advance.

Have been a 3700 user for ever at our locations. Thinking of moving to something more user friendly and updated. Thinking Simphony and a few others. Any thoughts? High volume and mobile with possible self-order at table as options.

For some reason all lour scheduled jobs were deleted in our MyMicros MyInventory Scheduler setup. Does anyone know what jobs should be being run and on what frequency to have MyInventory working correctly? Have added jobs for the B2B importing of invoices etc and for pushing out the purchase...

Looking to call a SIM to print out a blurb about the beers people order for a taster panel. Would print at thee local printer. Was wondering if anyone had something similar before i delve into it? Thanks in advance.

Anyone else having issues with mymicros lately? We have been having random issues for the past 6 months or so. Mostly login issues. About 4 months ago we could not login as "The Company Name You Entered Is Not Found" error. We put a service call in to Oracle that they promptly responded to it 2...

After last weeks Windows 7 updates we can no longer print all our end of night properly using the auto-sequence scheduler and using the local service account logging in as an admin account . The ones we print by calling Transaction Analyzer through a external program no longer print. No errors...

We have a half priced discount that works great unless someone rings in a multiple of an item. Then we get the error "No Sales To Discount" For example ring in chicken tenders, then chicken tenders the discount works on both items. Ring in 2 @ chicken tenders we get the error "no sales to...