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I'll admit to never looking at this at all becuase it always 'just worked', but we have noticed that the preprogrammed dates all come to an end this year, for evrybody in the world!! After speaking with Avaya, it seems theses dates are pulled from a file in the manager folder called...

For anybody who tried Direct Routing when it first came out, you will know that it didn't work properly with the sip/sip2/sip3 MS FQDNs and the sip-all FQDN had to be added. For anybody who has done this in the last few months, you might not know that adding the sip-all FQDN was a workaround...

This isn't supported and is actually blocked from working on Agent telephones. Question is, how to get around it?? If you have a call that requires a supervisor, there is nowhere to put this call to wait. The agent has to hold this until the supervisor becomes available. Has anybody come up...

We are currently using Answer Rate (%) as a stat for a report, but this doesn't count calls that have waited less than 'N' secs. Question is where do I define N for this report?? The customer just wants a simple calls answered % based on all calls. ie 200 calls in, 180 answered, 20...

Had quite a few 1608 in a recent batch that needed the factory test running through (test all buttons, test hook switches etc.) Anyone else seen this as our disty thinks its just us?!?!? Once the tests are complete the phone is fine, but it's a little annoying. Jamie Green Avaya Registered...

I am doing a Google talk integrated OXP for one of our customers. Got it working like a charm and he loves it so much he's upgraded a 4 site SCN to R9 with OXP licenses for the users to get this done. I can get it working on our kit, but OXP won't let you add a contact just for this use, you...

IPOFFICE-36268 Time in the Call Logs in one-X Portal is incorrect by 1 Hour This was supposed to be fixed in FP1 Q3 maint. I've just completed a new install with the latest versions but we are seeing this on the Linux Apps server OXP. Anyone else seen this and fixed it by applying the Q3...

Well deserved Jamie Green Avaya Registered Specialist Engineer

Got an 8.1.65 site where the names keep going blank on the DSS module. Upgraded to 8.1.65, deleted/recreated user, deleted/recreated keys in manager, renamed keys using button on module. They just keep going. They do still work when the labels have gone. I've put this to SS but they want me...

Cradle to grave is great and the wallboard looks quite flexible, but the way they are using queuing is annoying and the lack of ACW and DND reason codes is a huge minus point. Also, it seems that all logins hare the same view. This cannot be right, can it??? I've got to admit, even though on...

We have looked at Zeacom, but they have pulled out of Dev connect. Are there any other solutions you guys have used for a more advanced contact centre. Features we are looking for: Skills Based Routing Agent Desktop Apps Post call surveys Multi Media (email, chat, fax, etc) I know everyone...

After spending all morning trying to download Q3 R8.0, I have no skin left on my head never mind hair!! Does anyone else find the new avaya support site a load of crap? 4 downloads (Admin, Apps, VMP, CCR) all downloading and finished well short of the proper file size (Admin stopped at 400MB)...

On a separate server. Whos done this?? I've been at it all afternoon!!!!! I never get prompted to create a Admin account. Do I need to go through a full install and setup on the SQL server and then remove or just install the software to create the DB and remove?? Manual is a little grey...

A custome rof ours presently has CCC and is looking to upgrade it. I've shown him everybodies favourite CCR and he likes it, but one feature he really want is to show the CLI of a lost call immediately on the wall baord so he can call them back. He would also like CLI of callers in the Q...

I could do with a few feature keys checking. Any takers?? Jamie Green Football is not a matter of life and death-It is far more important!!!!

Anybody got a couple of 3701/3711 desktop stands going spare?? I have a couple of phones and PSU's but no stands so cant charge the bloody things!!!! Jamie Green Football is not a matter of life and death-It is far more important!!!!

Anyone have any insight into this since Avaya stopped support a few years ago. I understand it has something to do with the date on the kit but past that I don't have a clue. We have a couple of sites that we don't have engineer access to and a few CPUs that we have no password for at all...

have you got a new email address??? I assume the one I have isn't valid anymore since you moved post! Jamie Green Football is not a matter of life and death-It is far more important!!!!

No matter which version IP Office release I select in the drop down at the top, it will only give me access to R7 manuals. I need to get hold of 6.1 user guides. Jamie Green Football is not a matter of life and death-It is far more important!!!!

Since Avaya think it is a good idea to still supply the old IP DECT bases but not the phones (37xx), does anyone have any good recommendations on other phones to use. I have a customer with 3 37xx phones, and want to add a new site to his network. Getting the base is not an issue but the...