Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
Skill Based distribution/greatest need
Currently our contact center is divided. Part of our contact center is on "Greatest Need". While a third of them are on skill based routing with skill levels. During heavy volume there will be a need to assign those agents that are on skill based distribution one or more of those (Greatrest...- darcie
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
-
Can anyone identfy this CMS System Error
I have several COW System Errors that have occured these past few days. I can't seem to idenitfy them using the help function or Avaya's web site. The error code is 2800, the exact verage is Cow System Error: PCH = 0 : Any help would be appreciated. Thanks- darcie
- Thread
- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
