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Hi we have ERS 4500 series switches in 2 stacks with advanced licensing enabled. Both stacks are running the following HW:03 FW:5.3.0.3 SW:v5.6.1.053 We enabled OSPF on the stacks and it ran fine for 2 days before stopping. We have rebooted the stacks enabled and disabled ospf but we have...

We have an Avaya CM 5.2.1 with CMS. I need to do some clever vectoring using the collection of digits and a lookup to a Database. The IVR is simple, all it will do is say enter number now - 8 digits will be collected, these will be used to validate against a database, if there is a match the...

Hi, Is it possible, using shortcodes and or programmable buttons, to set/change the fwd unconditional button on a virtual extension from another extension? ext 206 is a real extension. Ext 230 has no physical device and is used purely to do some call redirecting. I want to be able to change...

Hi, I have a weird one here. IpOffice 406V2 5.0.18 I have a phone that when picked up dials a hunt group using short code ?D 300 DialExtn line-1. This bit works fine. 300 has an overflow to another group with one virtual extension in it which is set to forward unconditional to a mobile. If...

Hi, I'm new to Definity/Aura. We have the embedded Messaging solution and I was wondering if there is any way to get reports out of it. I see the audix connection setup in ASA but have no idea what connection settings to use. I have tried 22,23,5022 and 5023 but can seem to get a connection...

Anyone help with coverage paths. I have 2 coverage paths 1 and 2 in these coverage paths I have h1 set for all 6 points. In coverage path 1 I have set next path as 2. Nothing fancy here from what I can see, problem is the system will not follow next path, it just rings point 6 without flipping...

I am having some hideous problems with 9611g phones. Each time we try and update the firmware the phone go through the usual cycle of upgrading. They get to the stage where it shows on the screen "upgrading backup application". The phone then reboots again and displays "installing backup...

Hi, I have a real conundrum here, hope someone can help. We have a 406 V4.2(20) Firmware Mixture of DS5410 and 1616 IP handsets whioch are all latest firmware 1.0483. The IP handsets connect to HP Procurve 3500YL switches which have vlans configured. The IP office has both network ports...

Hi, anyone think this is possible? Use a spare analog trunk on the 403, connect an analog to sip adapter to the port. Create the spare trunk port with a line group of 3. setup the sip adapter to use a sip provider. create a shortcode 3N.N.Dial > Line Group 3 to allow any handset to dial out...

Hi, don't know if this is possible but hope someone can help. I want to setup an extension in a public area that will only allow outbound calls to 2 or 3 specific numbers. Is this possible? I know I can block all outbound but then If I try and dial, I get nothing, Any ideas anyone. Thanks.

Hi, we have a license for report designer installed on our switch. We use crystal 11 and are creating reports that are starting to make some sense!! Problem is that we can still only publish 3 reports within the ccc reporting system. It shows in delta server that we have a report designer...

Hi, not sure if anyone can help but here goes. I'm looking for an application that can look at multiple mailboxes using imap and process incoming messages. I want tio be able to strip an attachment from the message and save it into a specific folder. I know I can do this using a mail client...

We are trying to create and idiot proof screen popping solution, but I seem to be stonewalled. I have found just the kind of output I want to see using IdentaPop Pro http://www.identafone.com/cidpop.html Problem is it will only use tapi and I want to be able to pop details from the incoming...

Hi, Don't know if this is possible but hope someone can help. Is it possible to utilise the BT diverts? We have an ATM4 and I want to be able to use the BT *21*N# to divert all calls to a mobile on a specific inbound line. I thought by using the ?/./SecondaryDialTone I might be able to pass...

Hi, hope someone can set me straight. I want to set up an extension that automatically dials a huntgroup when the handset is picked up. Is this actually possible without dialing a shortcode? Thanks. R.

Hi, I have just aquired an 403 and was wondering what is the highest level of firmware I can take it to and what DT handsets will still work. Or am I better going to IP sets and moving to 3.2.59. Thanks

We have had issues for a long time with call quality across a fiber les. We have now isolated the issue to an inbound fax via an SO8 and A BRI Fax card in a server. When a call is placed to a user on the remote site (406 v2) from the 412 and then a fax comes in on the SO8 and is passed to the...

Hi, Hope someone can help me with this. I use B2D to backup several servers to a centeral BEW11 box (4tb of disk). This has a single drive autloader tape system attached to it too (LTO3). I want to be able to do backup all servers to disk and have a retention period of 30 days for the disk...

We have 2 IP office units, 1 x 406 v2 1 x 412. All huntgroups are set to advertise and can be seen in the configs with the appropriate system to identify which switch the hungroup sits on. When using phone manager only the huntgroups for the switch the user is connected to are displayed. Are...

We use Procurve 2600 Switches and I'm trying to get a QOS working correctly for the VLANs. We have Default_Vlan with all ports on all switches untagged, we also have a phone system Vlan 20 with the appropriate ports tagged and a qos priority of 6. I am not using dscp. The voice mail server is...