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Is anyone running BCMS r2 v4 on Windows Server 2003 Service Pack1. I have a customer that has issues such as the server stops running, the real time text stops updating, and the clients will hang and the server has to be stopped and started. jdharley

I have read AVAYA documentation that, on one hand, says the ups will perform an orderly shutdown of the S87XX server and then on the other hand, the ups will only (in a duplicated scenario) connected to the active server, will thru the snmp traps tell the server, if it is active, to become...

I have 5 sites - all of them running CM 2.2. The hub is a SCC with PRI for inbound calls. The remaining 4 sites are CMC connected to the SCC via ip trunks. The problem is with the caller id. I get the caller-id info when I call to a station at the hub but when the call is transferred I get just...

I have 2 sites that have S8300 blades in G350 cabinets. THe USB modems are configured but they have stopped working. When I dial into them I get "??????????????" or garbage. I have run the modem installation several times and have reset them both. Any ideas would be appreciated.I flashed...

I have a customer who upgraded their BCMS-vu app. One of the managers who pulls the reports claims that the numbers for the monthly VDN reports are way off. She states (no documentation to back up the history) that the monthly report used to show about 15,000 calls to her "members" vdn on a...