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Hi everyone - At the end of my rope here. Incoming call route to a DID 123-456-7051 bypasses VMPro and Queues as if there are no time-checks or modules configured whatsoever. Incoming call route to DID 123-456-7000 reaches VMPro and gets voicemail according to business hours, like I want...

Seems like a simple problem but I dont want to break anything: This is our ARS setup: http://puu.sh/jpdfm/8e75eb2cae.png What is happening (for example) when dialing 9+1+844-HELPUSALL is the system is not ending after the 1+10digits and is waiting for the rest of the digits to be entered. I...

Hi Everyone - Weird problem here, but we can reproduce it so we hope its just a setting somewhere. Scenario: Call center supervisor dials the call listen short code ( *999*N# ) to listen to his employee's outbound call. They are a member of a hunt group but are making an outbound call...

Hello - we're moving to a new office and we're buying all new hardware to setup a parallel environment to test before we move. My question involves our existing domain controller. What is the best way to "copy" our existing DC at the new location for testing? The servers at the new location...

Hi Guys - is there anything special about the Seasonic SS-250FS power supply that came in our Intuity Audix? The fan wasn't spinning and the Audix would barely power up then quit, but when i replaced it with a recent, known good ATX power supply the power supply started smoking and exploded...

Hi guys - I'm running a G3si and AT&T is consolidating our PRIs and T1s to all digital. We currently have 3 PRIs and 6 long distance T1's. We're using TN464s and TN767s for these circuits. What they require is that we convert our LD T1s to appear as PRIs in our PBX as the Cisco router they're...

Hi everyone, Pretty simple question. We have a G3si V12 and we need to record agents working out of their houses using their analog home phone lines and controlling the on-screen softphones via VPN. What can we do to record those calls? We have a Voiceprint call recording solution that is a...

What is involved in this process? We have a remote office with a G3Si v12 switch (ours is V11) and they want to be able to use our CMS server with a wallboard. They currently have BCMS. The PBXs are not tied together in any way other than being in the same domain on a different subnet. Is this...

This is a genius post. FoneFun (last post) got it right on. I just set this up and it works perfectly. I see this question a lot and figured i'd post an incredibly creative solution to this problem. The fact that it can be done via cellphone is even more genius. thread690-1303817 pbxman...

Hello, We have a business partner looking to take an inventory of our switch to look at possibly updating it. We do not have maintenance and our curent external pots lines are disconnected and we can not provide the ability for an outside party do access our switch to do the traffic study...

Hi Everyone - We currently have a Definity G3si and need to relocate the company and downsize considerably from about 80 call center agents to around 20. Our current system will not be coming with us and we'd like to host our pbx and move to IP. What are some solutions available to us that...

I just posted a thread yesterday about getting a dial by name and dial by extension automated attendant setup working. Well, I figured that out BUT the LAST piece of the puzzle is stumping me. When a caller calls in and chooses and extension or name (doesnt matter) Audix will transfer the call...

Hi everyone I've searched this site and found some information on how to set this up but i cant for the life of me get it to work. We have several 800 numbers coming into the console and we are no longer keeping a receptionist. Our main number is xxx-xxx-4550 and 4550 is the extension for hunt...

Hi everyone. I need some input on the best way to handle a situation here. Here is what i would like to have happen: We have 2 800-numbers routing to agents logged into an EAS split. Currently, they both use the same skill/hunt group (22). This Hunt Group is named "sales support". What i would...

Im not sure if this is a question or just an FYI yet, but something i've just tested and confirmed: In our EAS G3Si R11 system we have all of our ACD agents setup with vu-display buttons so they can see their stats. We've just realized (after about 3 years of running this way) that when a...

Maybe it's just me, but I can't seem to find a report in CMS that will show me how long the longest call held in queue over the course of an entire day. Is there one? For example - a caller might have been on hold for 18 min in skill 12 last tuesday. Does CMS not track this information...

Hi everyone - im trying to setup an EC500 "after hours" extension for a queue we have in our building. THe users will have a cell phone and remote laptop access with seperate cellular internet service to support callers. Here's what i have: Call comes in on VDN 4355,hits vector 205, which...

Sorry for posting here, but I need this answered asap and the compaq forums here seem to be dead. Anyway, here's my dillema..hopefully someone here has dome something like this before: I have a single SCSI 18G HD running on the integrated SCSI controller in this server. I have 2 other 18G SCSI...

Hi everyone - I have a single SCSI 18G HD running on the integrated SCSI controller in this server. I have 2 other 18G SCSI drives and a Smart Array controller..the controller is installed in the system. Server is running NT4 Server SP6 and I need to create a RAID1 mirror without data loss and...

Hey everyone - Ive read all the threads i can find about this and still have a question... We have two Win2K Servers that are print servers - one on 192.168.1.x ( named \\GSX) and the other on 192.168.2.x. (named \\PSX) We want to copy all of the printers from PSX (2.x) over to GSX (1.x) and...