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  1. puppetmaster01

    Ag_actv actions Assigment to one Call

    Hi at the moment i process every action in ag_actv order by row_date,starttime,wmode_seq for each agent and compress it to one Call with different attributes. My Problem is to porcess a broken sequenz, the complete procedure cannot find any assigment to a call. i want to create an external...
  2. puppetmaster01

    skills <-> user table informix

    in which table(informix) can i see which skill/split an agent has ? i want to query a summary of each user with their skills.. can anyone help me ? thanks
  3. puppetmaster01

    classification vdn -> vdnname on informix

    Hi all i try to find the classification from vdn to vdn name.. the same by split nr and split name. in the informix database, i cant find any relation.. can anybody help me to find where i can find the names of an vdn or an split in the informix database ? thanks Greetz
  4. puppetmaster01

    Extrenal Call History

    Hi we use an Avaya Definity with Avaya Centre Vu We need an external Call History to represent the Call Flow better with Centre Vu Reports Anybody have experience with Call History based on the Informix Database ? i have try to create an ECH based of call_rec and ag_actv table, but the result...

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