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Hey Guys, I just recently changed my ITG card in my Option11C from the double slot to the single slot Media Card. The vendor has programmed everything but this is the situation as it stands. My extension to extension dialing between my two Option 11C switches is working, so I can call 42XX and...

I have a BCM 50 that I am trying to configure call forward of unanswered calls to voicemail. But under the active sets I dont see any fields dealing with call forward. Can anyone assist me in programming call forward on a set on a BCM 50. Please. Thanks,

I have two lines connected to my asterisk box. I however only want one line to be answered by the auto attendant. The other line will be used for outgoing calls only. I tried changing the context of the line. The original context was from-pstn. I changed that and it worked for a while but then...

Good Day, I have a situation where I have a VOIP gateway connected to my Option 11C used for International calls. I wanted to be able to offer my users access to this service from remote locations. I do not have the DISA package so I thought about it and what I did is assign a DID number for...

Good Day All, I have an ITG Card in an Option 11C PBX. It was originally running on an 8 VOIP channel config, we just recently upgraded the service and we have maximized the ports to the cards maximum of 24 VOIP channels. The problem is since upgrading to the 24 channels, when we make calls...

Everytime I do the programming on some sets to have answer DN's it looses the settings after a while. It will work fine for a while and then all of a sudden the programming is gone. Any suggestions?

Good Day, I am from the meridian side of the family and I am use to doing BARS/NARS programming to manipulate digits and route them accordingly. How is this achieved on the BCM platform. I see where you can absorb digits and so i can delete a leading digit, but suppose I want to insert another...

Hi All, I have a route programmed that I want only outgoing calls to be made on these lines. I want to restrict callers from coming in over this route. I have programmed the route as an OGT, and I have specified NO at the AUTO prompt. However, when the numbers for those lines are dialed I get...

Hello everyone, Does anybody know the directory that Application builder uses on the callpilot server to store your greetings and menus? I need to export the recordings already done from the App Builder environment to a BCM - Callpilot environment via a PC. But I do not see the option to...

I just recently changed a BCM unit from 3 digit dialing to four digit dialing. The process went smoothly did it through the DN renumbering wizard. But now I am in Callpilot trying to set up the AA and Menu structure. But when I try to use a four digit DN to transfer the menu selections to it...

Good day, The situation is this, I have a BCM unit that is running AA and I need to transfer some calls out of callpilot to an external DN atr another location. How I accomplished this at other sites is to have a phone connected in my network cabinet that just sits there and is forwarded to the...

Hi everyone, I keep getting this sytem message repeatedly on my console AMLM024 08 I am not sure what is causing it. Can anyone assist me with this message. Thanks

Hi All, I am trying to enter some destination codes under call routing and it takes some codes but any code beginning with 1 does not work, when I try to enter 13, I get the message 13 is not a valid destination code. Is it that its conflicting with something else, like access codes or...

Hi All, A user came to me today with an issue that they want rectified. The user has a 3903 instrument, and has her two line keys Key 00, and 01 programmed as MCR 4515. When she is on a call on one line, and say another call comes in, she gets the beep indicating an incoming call but no Calling...

I am working on a BCM 200 release 3.6. I had all the set DN's programmed fine and they were working. One morning I came in and one user reports getting this message on her phone: Denied Access Admin. When I look at the switch I see that users DN as an Inactive DN. How do I make that DN active...

Hi All, I am working on two Option 11C's and I have ITG connecting the two sites. The problem I have is that when a call comes in from the outside over my COT trunk, I can answer the call and transfer that same call over the ITG route to an extension on the other Option 11, but if I originate...

Hi All, I recently programmed a BCm and used DN range 1200 - 1250 I have another location that already has dn range 1300-1370. The problem is that the BCM users cannot dial the 1300 users without dialing an access code. This is because the BCM automatically reserves 1200-1299, 1300-1399...