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I got the Bluetooth headset to work on only the ACD key but can’t get the headset to operate on the Dn. Is there any special configuration to change so that the wireless headset can work on the DN as well? Please find attached phone config. REQ: prt TYPE: tnb TN 100 0 4 0 DATE PAGE DES DES...

When you phone ext 8000 and the person answers the phone and you then ask the person to transfer you to ext 7000, the person at ext 8000 puts down his phone and the phone now rings on ext 7000. The person on ext 7000 doesn’t answer his phone; his phone is set up to go to voice mail. But when no...

My client is running a 1000S system. We have configured the Dect card (DMC8 NTCW00ac) in slot 9,, TN 39. The problem that we are experiencing is that no matter what changes you make in OTM the Card keeps rebooting itself. It will stay connected and then disconnect the TN like the card has been...

My client is using Callpilot Desktop messaging to send and receive faxes. Everything was working fine until there Exchange server fell over for a couple of days. After they sorted out there Exchange server the users couldn’t send faxes any more but can receive faxes. I know it sounds that the...

My client is using Callpilot Desktop messaging to send and receive faxes. Everything was working fine until there Exchange server fell over for a couple of days. After they sorted out there Exchange server the users couldn’t send faxes any more but can receive faxes. I know it sounds that the...

HI I'm running OTM 2.2 on a client site. OTM keeps on losing it's stats. The one day the stats are all there the next day it is gone. Problem seems to be intermittant. Any Ideas. Chris Wilken Business Connexion South Africa,JHB

My system keeps comming up with this error. I disable and re enable the MSDL the error disappear for a week or so. Any Idea on how I can keep the error from appearing. Chris Wilken Business Connexion South Africa,JHB

Hi I’ve got the following problem. I have about 10 agents logging in to an ACD queue. ACD is configured for forced answer. It work fine the only problem that we are experiencing is that when a call comes through to about 4 of the agents the ring tone (notification buzzer) is making a loud noise...

Good morning Current setup A toll free number gets route to 549 9700. The 9700 Extension number is configures as a Virtual phone. Direct forwarded to a pilot DN 2700. Which is then in a hunting group to 10 phones. This is working fine. The problem comes in when they would like to forward...

I'm receiving the errer messiage on a 81C DIAG8888. Cannot find any info regarding this errer on NTP's. Any suggestions.

This is happening at least once a day. I’m using auth codes, When a user wants to dial out they enter their codes. They can dial out no problem. But intermittently it is if the whole switch just blocks all phones. When they want to dial out using their auth codes they get routed to the switch...

Symposium web client not displaying the NOT READY REASON CODES on realtime display. ACD setup correctly with NRAC Yes and ACNT key proggrammed on the agent, which does flash. On Symposium I can print the agents NOT READY Reason codes report.

Hi. I’ve got a problem that my ITG Card doesn’t complete its boot up procedure. It stops at T: 20, “error says it’s waiting for an application to start up” What Application? Current configuration is as follows, DCH card is configured in slot 5. ITG card is configured in Slot 11. The D-Channel is...

Intermittent problem. When I dial my call centre the IVR starts playing it's message. I select the correct option and the gets diverted through to a symposium call center. When the agent answers her receive an engage tone. What can cause this problem?

if got the following problem. If got 2 deparments one deparment uses ext 2000 for their switchboard 4x 2250 consoles, and the other department uses 1 console on ext 5000. The problem that I'm having is that it that calls on ext 2000 overflows to ext 5000. I would like it to be seperate. 2000 and...