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Hi, We have a laptop that works fine on it's own network, but as soon as you introduce it to another network (be it 3G with a VPN or on another customer's network), the machine hangs for about 20-30 minutes. During this time the CPU is pretty much 98 idle and there are no apps running. As...

Hi, We have a laptop that works fine on it's own network, but as soon as you introduce it to another network (be it 3G with a VPN or on another customer's network), the machine hangs for about 20-30 minutes. During this time the CPU is pretty much 98 idle and there are no apps running. As...

A colleague has sent individual emails to about two thousand people about an event via Microsoft Outlook 2003. Those sent emails are held in their sent folder (pst). I've just found out that my colleague has done it the (very) hard way. I'd like to help them out before they have to send the...

Hi there, I have a machine that has Office 2000 SR1 installed. The machine was used by a user with no problems but after they were joined onto another domain (user profile then copied over), the contacts in the address book have suddenly gained the word: (Email) at the end of each entry. This...

Hi there, I have a customer with a Mac who is unable to see a 10% tint when using Adobe. The whole screen seems to have been ‘bleached’ of colour, not just within Adobe… I have changed the monitor, VGA cable and the graphics card, but nothing seems to be working. They have gone through the...

A client of ours uses Citrix to connect into his companies server from home. He also uses a VPN to establish the link. When he is on Citrix he is able to browse the files of his own computer through a mapped drive. He can access all but for no apparent reason he is now unable to open the...

The LaserJet 1200 (connected with parallel) used to be connected to an XP machine and worked fine. The XP machine now has a new printer and the laserJet 1200 has been moved to a Win98 machine. I have installed the 98 drivers: PS, PCL5 and PCL6 but none of these worked. I have also tried the...

The client who is having problems is running Outlook 2003 with Outlook Connector on a Windows XP SP2 laptop. Problem just started up, all was working with the above before. Now Outlook 2003 is receiving only Plain Text emails. I looked through all optional settings for Mail Format and ensured...

Hi there, We have Web Marshal installed on a “Server 2003 Standard Edition” server which is used to bolt down security on over 100 users. I have set up a software download security function which allows ALL users to download from all windows and Microsoft sites, as specified below: •...

Hi there, We have Web Marshal installed on a “Server 2003 Standard Edition” server which is used to bolt down security on over 100 users. I have set up a software download security function which allows ALL users to download from all windows and Microsoft sites, as specified below: •...