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Just installed an ACS with a Small PC card that answers all calls on two lines. They forward their phones to another office frequently during the day. When their phones are forwarded and I call in, I hear the other office Auto attendant but the light stays on the line that is forwarded. With the...

I was sent to change a "Merlin II Legend CKE4 Processor with 007 MLM Voice mail" selector code dialed number. Reviewing the Selector codes they all said transfer to extension according to last digit [2] dialed ext 602 [3] dialed ext 603 etc., (except [7] dialed ext 51). Assuming they were System...

I have a customers Merlin II (cabinet/carrier type)Processor that losses programming after any power recycle. Anybody know what battery I can take with me to repair on site, or do they vary?

Reinstalling a customers inhereted (abandoned) Cics and while expanding it with a DS card it seems the second slot was only responding as a DID card. Swapping, rotating empty slots, restarting (3 times with 5 minute delays between power recycles) and reprogamming attempts had no effect. No...

Moseying through the threads, I didn't see much mention of Battery Back UPS. I've been partial to ONEAC in the past, but our new distributor doesn't carry them. Minuteman "XRT" or Minuteman "Enterprise" seem to be adequate conditioners (true sinewave means conditioned line...doesn't it?) and...

Wetting my feet here on Partners - Will be moving a Partner II to a PartnerACS 7. There didn't appear to be any reports available to dump the data base (in PartnerII). Did locate the System Planning forms for both versions for hand packing though. Are the PartnerIIs friendly enough to display...

Trying to adjust Auto attendant and its not behaving like I hoped it would. Lacking prompts for recording main greeting mainly. Trying to locate inexpensive if not free site for MerlinMail 007 Rev 1. I tried JandJcommunications.com, Samhassan.com and other semi-popular sites but can't seem to...

Have an Older Version Norstar that I'm trying to find manuals for. Software Rev was "30NTE04DR5". Is there a site where I can cross ref this in order to find right user/programming guides?

Customer has CICS unit that intermittently cannot be heard -voice or DTMF-. Could not duplicate.., cycled 25 calls through line and all were OK. Only recent error codes were 693-blah blah blah. Couldn't locate error code in any manual. Anybody think it's related? Any one know what 693- is...