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G450 5.2.1. The PBX has a PRI trunk group with 43 members in TG1. The TG is set for ascending. The PBX grabs channel 24 (the first channel in the second DS1) every time instead of trunk 1. I took out all of the members of TG1 and re-added them but no change. Swapping the physical trunks...

Our client has a current version NuPoint. They do some supervised transfers of clients to a call center and if no agents are available, calls go to a call flow. They would like to be able to pull the call back from the NuPoint after the call flow has answered. In this case, the transferred...

We have a client that has a branch office in a different city. The branch is using a MAGIX. They do not have consoles. They have analog trunks only. At times, they need to transfer calls to their main branch which they have been doing using trunk to trunk transfer and that works. Calls are...

In a nutshell, client has older MERLIN LEGEND, 007 Voice Mail. They have one attendant console with a night service button. There is another department moving in to the same building but they have different hours of operation. Also, the two departments want to use night service (separately)...

This is a large client with CM 5.2.1 that added additional 9611 sets. They were using a specific number range 9970-9976 for the new stations. All appear to be programmed just like other 9611 stations in the system and the stations register to the system. However, any 9611 assigned one of...

Greetings. We have a customer that wants to do outbound dialing campaigns. They have an Asterisk (RADS) dialer switch to do that. The customer has an IP Office 8.1.43 as their voice switch with a PRI which they want to use for the campaign outbound calls as well. They have connected the...

My customer uses 9 digit numeric codes in their Rightfax to put incoming faxes into proper folders. They want to use VDN/Vector to route incoming calls on several 800 numbers to the Rightfax and send the VDN name instead of the ICLID which is pretty easy to do with the VDN. We make the VDN...

I have a client with an R8 DEFINITY. The SAT terminal was acting strangely so we power cycled it. The terminal turns on, passes the tests, but beeps and does not show a login prompt. We connected via ASA (via modem) and see two logins. Both are the same customer login but one is type MGR1...

I'm trying to assist a client that is trying to invoke a temporary closure message using the instructions in thread689-1432768. He is saying that if he sets the start time to today (say Wednesday), it is scheduling the message for next week Wednesday at 0001 and not turning on the temporary...

Greetings, I have a customer with a very old LEGEND 5 with plastic cabinet. They have a user that wants to forward calls to a cell phone requiring long distance dialing which requires that they enter a carrier authorization code after the number has been dialed. Call forward to local numbers...

Customer has an Aura CM 6.2, S8300D in a G450. One of the main numbers routes in as a DID to an X-port station 2887. Station 2887 has coverage path 8 with the first coverage point as Cover Answer Group 1 set to 3 rings, second point is CMM (hunt 99). When calls ring in, the CAG members phones...

I am trying to upgrade firmware on a 1608. I am using the Apache server function of Xampp as the http server on my laptop. We are hard coding the set with an IP address, etc. and put in the IP address of my laptop as the file server address. Every time the phone boots, it does not look at the...

I have a custoner that has a handful of S8300's with G430s around the country. All locations except one are 5.2.1, the location that fails is a 6.x. The customer logs in remotely to the 5.2.1 using One-X Communicator 6.1 with no restriction as to the set type (which have "softphone?" set to...

Greetings, We have a call center that wants to overflow calls to another call center in a different part of the city. To save money, they want to connect via SIP trunks over an MPLS network. The main call center is an S85xx 5.2.1. The far end switch is a latest version Mitel that supports...

Customer has a 5.2.1 S8800. They want CDR reports on how many stations are calling the operator extensions. They are genuine attendants and they use LDN for inbound routing. Intra Switch CDR is turned on. We have tried adding the attendant "extensions" to the intra-switch-CDR table but the...

Here is the scenario. The customer has a CM 12.1.1 at the MAIN location and a DEFINITY 4.8.0 at FACTORY site. They are connected with old school DCS on a T1 (not PRI). Calls work great both directions. The customer added a new location with a Shoretel system. The connection between Shoretel...

Avaya just set up a craft login for a customer with an old DEFINITY AUDIX for us. I don't want the password to age out. Where would I set that so it does not change? Thanks,

This issue is not ringing a bell with me. A new customer called in with system issues following a power event. Of course, he is new to the phone switch, does not have passwords, does not know anything about the system, doesn't know remote access number, ...etc. You get the picture. I am...

There have been numerous posts about getting "AT&T Custom" to work with a DMS 100 central office. Some of those posts suggested setting the DMS to U-459 protocol. Our recent experience was that this setting did not work. Fortunately, we had a service provisioner that would not quit trying...

Is there a simple way to know how many subscriber licenses are currently installed? Thanks.