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Hopefully someone can help me...We did not put the PEP into our Callpilot system, as the vendor letter stated a cost to install. Is there a way to manually change the time that goes out on voicemail messages? The switches all have the correct time and the windows hotfix was installed, so the...

Someone recently asked me if it is possible for a fax to come in through a menu without going through fax express messaging which would prompt the person faxing to enter an extension. Is it possible for the menu to know it is a fax and accept it without this extra step?

We have some broken 3904's and I was wondering if anyone has had experience taking it apart and fixing minor problems with it. I currently have 3904's with lines on the screen and some have off hook buttons that are kind of stuck

Short of putting a microphone up to a handset while a voicemessage from Callpilot is playing, is there anyway to export a message and turn it into a .wav or .mp3 so that it can be burned to a CD? I'm in a school district and they need to grab voicemails for evidence...

Can anyone tell me the difference between NTDK20JA & NTDK20GA Our system currently has the NTDK20GA and the company we ordered from gave us the NTDK20JA. Is it possible to remove the additional parts off the GA board and put them on the JA board or does it have to be the NTDK20GA card. Any...

Recently random phones will have no dialtone. The display is fine and it shows a phone next to an extension. I asked the one person with the problem to try calling a number even though there was no dialtone in case it was just a case of no dialton. That didn't help. I called the individual to...

Someone had setup Traffic to collect data from our switches. The Package necessary for Traffic analysis was not purchased. Is it possible to process the data that was collected if the package was purchased, or is there a way to use the data collected manually to calculate trunk usage?

Silly question but does anyone know where I might order the plastic piece that covers the feature card for a 3901?

We recently took a look at our phone bill and found people calling a scam that is in our area code but it is in a pay per use exchange. It was sort of like 555-rent. How would I go about blocking 976,556,555,554 exchanges? Is this what I've been reading about where you program the switch to deny...

Can someone explain to me what the Overflow that shows up during a PHST is about?

Anyone have any ideas on how I can take a number and send it to a menu without the Callpilot system telling me the number is not in the system. I have learned it is possible to set up each individual extension as an SDN but if I did this I would have to program over 500 SDN's into callpilot by...

I am currently dealing with 7 buildings that link back to a single callpilot system. The callpilot system went down and when we brought it back up message waiting lights were "stuck" where they were when the callpilot system stopped working. If I had a message and my light was on and I went...