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Occasionally Voicemail Pro will stop responding and any calls that are directed to Voicemail simply drop. From the computer running Voicemail Pro I can see that the service is unresponsive. I'm not able to stop it from the services.msc console. I have to manually kill it and then restart it...

I installed CBC using a demo license from our Avaya reseller. It starts fine and appears to connect to the phone system, but when I go to select groups to view, none of my hunt groups show up. The only groups that show up are "trunk groups" that include all of our Small Community Networking...

I have a problem with dialing out on a PRI line with my IP softphone. I can dial internal numbers or receive a call and everything works fine, but if I dial out my calls terminate after 1 minute and 36 seconds, give or take a second or two. When I watch in Monitor, I see an error line: ERR...

I just set up a new call flow at one of the sites I administer. One of the features is an auto attendant that, when a number is pushed, goes to an assisted transfer to a number; no answer or busy does an assisted transfer to another number. If that one is not answered or busy, it transfers...

I recently upgraded our systems (IP 406 and IP 403 systems) to 3.0(59) from 2.1(27) and I've found that the 4400 phones stopped working. The 4406 and 4412 sets are just fine. Is there a guide somewhere to how these have to be programmed in 3.0? I've tried checking and unchecking idle line...

I have a setup with a centralized Voicemail server on-site with an IP406. Several satellite systems (IP403s and IP406v2s) connect to this via Small Community Networking for internal calls and voicemail. I just set up a new IP406v2 (v 3.0(40), like another IP406v2 which works) and when I try to...

They were working for about a month and a half; now they've stopped and I get the following messages in the Application Log event viewer: Event Type: Error Event Source: VMServer Event Category: None Event ID: 3 Date: 8/18/2005 Time: 10:18:28 AM User: NWHS\voicemail Computer: IT2000-SRV...

Using Voicemail Pro and an IP 406 on 2.1(27), voicemail prompts (system messages) tend to be cut off for about half a second at the beginning. It's annoying, and occasionally confusing. Instead of "enter greeting number" it says "-ter greeting number," etc. Any ideas?

I have a problem with a Voicemail Pro server. After about three or four hours, it will stop working in any capacity. No one can call in to retrieve voicemail messages, and no one can leave any either. If I log onto the server (running Windows 2000 Server) both VMPro services show that...

I have an extension that won't ring at all; calls will go straight to voicemail. I've checked forwarding properties, and telephony; everything seems to be all right there. I've deleted the user and recreated it, and the problem is still there. I've replaced the physical phone, and the problem...

One of my sites has a need to redirect their phone number to an answering service off-hours. Currently, the main hunt group is set to night service off-hours, and the night service group is set to a group called AnsSvc, which is a linear group with one member, FwdToAnsSvc. The allocated answer...

Could anyone tell me what a call looks like in smdr.csv if it tries to ring in to a hunt group and the queue is full? In our case, we don't have voicemail enabled for the group, so the calls just get dropped ungracefully; we have a need to find out how often this happens so we know what sort of...

Hi all. I have an IP403 Office with an Analog Trunk 16 expansion module, and 9 analog lines coming in for connectivity. Normally, incoming calls ring a reception hunt group. However, during lunch and after hours, we need those same incoming calls to go to an external number, an answering...

I have an IP 406 with two 30-port and one 16-port expansion units. There's a T1 line connected to the unit that is used for incoming/outgoing calls. When customers call the main line, they ring to a group of three receptionists, or, failing that, go into a queue. The problem is that when the...